Centrelink online account help - Manage your Income Management account and BasicsCard money online

Instructions to help you manage your money in your Income Management account and your BasicsCard, using your Centrelink online account.

 

The BasicsCard gives you access to your income managed money through EFTPOS at approved stores and businesses. You can get a BasicsCard if your payments are income managed. Read more about Income Management and BasicsCard.

The screenshots in this guide are from a computer. The screen layout will look different if you are using a mobile device.

Step 1: sign in and access your main menu

Sign into myGov and select Centrelink.

From your homepage, select the MENU icon.

Select Payments and Claims, then Income management and BasicsCard then Account details and funds transfer.

Your Income Management account and BasicsCard balance will appear. You’ll be able to:

  • view how much you have left on your BasicsCard daily spend limit
  • search your transaction history.

Step 2: view and search your transaction history

To view your past transactions, select Income Mgmt. transactions or BasicsCard transactions.

To search for a transaction that you know the name of, use the Search field.

To search for transactions within a certain timeframe, select Advanced search. The screen will ask you to choose a time period and enter dollar amounts. You can choose to do either or both.

    Step 3: move money between accounts

    To move money between your Income Management account and BasicsCard you must:

    • have an active BasicsCard
    • not have any transfers pending to either your Income Management account or BasicsCard
    • not have a payment nominee.

    Select Transfer funds to move money between your Income Management Account and BasicsCard.

    To choose where you want to transfer money from, select From account. Then choose between your Income Management account or your BasicsCard.

    To choose where you want to transfer money to, select To account. Then choose between your Income Management account or your BasicsCard.

    Type the Amount you want to transfer, then select Next.

    The amount can’t be more than the available money in the From account.

    Step 4: review and submit your transfer request

    Review the details of your request. If they’re correct, select I accept the declaration then Submit.

    If the details of your request are wrong, select Update to change the amount or switch your accounts.

    If you don’t want to continue, select Cancel to stop and return to your homepage.

    Step 5: return to your homepage

    If your transfer was successful, you’ll get a receipt to confirm your money has moved.

    Select Return to home to return to your homepage.

    Step 6: sign out

    From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

    For your privacy and security, sign out when you've finished using your myGov account.

    View other online account guides and video demonstrations about using your online account.
    This information was printed Monday 27 May 2019 from https://www.humanservices.gov.au/individuals/online-help/centrelink/managing-your-income-management-account-and-basicscard-money-online It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

    Page last updated: 8 April 2019