Register for a Centrelink online account - Online help

Instructions on how to register for a Centrelink online account.


Your Centrelink account online is a secure and convenient way to do your business with us. Read more about what you can do online using your Centrelink online account.

You must have your Customer Reference Number (CRN) to register for an online account. You can find your CRN on a letter we have sent you, or on your Health Care Card if you have one. If you don't have a CRN, visit your nearest service centre and confirm your identity to get one.

Step 1: enter your CRN

Start your online services registration and select My CRN, enter your CRN, confirm if you’re using your own CRN, then select Continue.

Step 2: prove your identity

We’ll ask you some questions to match you to your Centrelink record. The answers can be found on:

  • a recent letter we have sent you
  • a bank statement from the bank where your Centrelink payments are sent
  • your concession card, if you have one
  • any proof of identity documents you have given us in the past, such as a driver’s licence or passport

Select Start now.

Answer as many of the questions as possible, then select Continue.

The more questions you can answer, the more you will be able to do with your Centrelink online account.

Select Continue.

Step 3: secure your account with a password and secret questions

Enter a new password, confirm it by entering it again, then select Continue.

Your new password:

  • is not case sensitive
  • must be between 6 and 8 characters long
  • must include letters and numbers
  • can contain some special characters, including:
    !  @ # $ % ^ & *
  • must not use obvious combinations like 12345a or 111222a
  • must not be the same as a previous password

Create 5 secret questions and answers, then select Next.

Create or choose secret questions that only you can answer. If you select up to 3 questions from the drop down list, you will then will need to create 2 questions of your own. You can also create 5 of your own secret questions and answers if you choose to.

Step 4: tell us if you want phone self service

You also have the option to register for phone self service as you register for an online account. You can choose to set this up now or later.

If you choose to set up phone self service later, choose I do not want to access phone services, then select Continue.

Setting up phone self service

If you want to access phone self service choose how you want to access it, using either:

  • a Personal Identification Number (PIN)
  • Speaker Verification

If you chose to register and to use a PIN to access phone self service, you will be asked to select a PIN.

Enter your chosen PIN.

Enter it again to confirm.

Select Continue.

If you chose to register to use Speaker Verification, you will be provided with a new temporary PIN for phone self service. You will be asked to enter this PIN the first time you use phone self service, and prompted to record your details for Speaker Verification.

Select Continue.

Step 5: accept conditions of use

To complete your registration, you will need to read and accept the Conditions of Use.

Once you have read the Conditions of Use, tell us if you accept them, then select Continue.

We’ll let you know when your registration is complete and give you your personal Customer Access Number (CAN).

Take note of your CAN, then select Logon now to complete your registration.

Step 6: Log in to your Centrelink online account

Enter your CAN and Password, then select Next.

Answer your secret question, then select Log in.

You’re now logged in to your Centrelink online account.

Step 7: Log out

For your privacy and security, always LOG OUT of your Centrelink online account when you have finished using it.

View other online account guides and video demonstrations about using your online account.

Page last updated: 6 October 2017