Centrelink online account help - Request a document

Instructions on how to view, print and save your documents with your Centrelink online account.


Your documents, excluding concession cards and reporting statements, will display in a Portable Document Format (PDF). To view documents you’ll need a PDF viewer. You can download this free from the Adobe website.

Watch our video about how to Request a document.

Step 1: get started

If you're not already in your Centrelink online account, sign into myGov and access your account.

From your homepage, select MENU. Select Documents and Statements, followed by Request a Document.

Step 2: request a document

You can request a number of different documents depending on your circumstances.

Select the drop down arrow and then select the document you would like to request including a:

  • Centrelink Statement
  • Deduction Statement
  • Detailed Income and Asset Statement
  • Income Statement
  • Payment Summary
  • Replacement Concession Card

For the purpose of this guide, we will use the example of requesting an Income Statement.

Select Income Statement from the Document type drop down menu.

Then select who you’re requesting the document for. The date will default to today’s date. You can change the date if needed by using the calendar icon, then select Submit.

We’ll give you a receipt number for your records when you submit your request. The Receipt page also provides you with a link to your document in PDF format. You can view, print or save the PDF.

If you’re subscribed to get your letters online, we’ll send a copy of the document to your myGov Inbox or Centrelink online letters.

Step 3: income statement

To view the document, select the Income Statement link.

The document will open in a separate window.

To save a copy of this document, select the Save As option from the File menu.

To print this document, select the Print icon.

Or, select the Print option from the File menu.

Once you’re done, select Finish.

Or, if you want to request another document select Request another document and return to Step 2.

Step 4: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 20 December 2018