Instructions on how to view, print and save your documents using your Centrelink online account.
Your documents, excluding concession cards and reporting statements, will display in a Portable Document Format (PDF). To view documents you’ll need a PDF viewer. You can download this free from the Adobe website.
Step 1: sign in
Sign into myGov and select your Centrelink online account to access full menu options and your homepage.
To start, select the Request a Document tile on your homepage.
Step 2: request a document
You can request a number of different documents depending on your circumstances.
Select the drop down arrow and then select the document you would like to request including a:
- Centrelink Statement
- Deduction Statement
- Detailed Income and Asset Statement
- Income Statement
- Payment Summary
- Replacement Concession Card
For the purpose of this guide, we will use the example of requesting an Income Statement.
Select Income Statement from the Document type drop down menu.
Then select who you’re requesting the document for. The date will default to today’s date. You can change the date if needed by using the calendar icon, then select Submit.
We’ll give you a receipt number for your records when you submit your request. The Receipt page also provides you with a link to your document in PDF format. You can view, print or save the PDF.
If you’re subscribed to get your letters online, we’ll send a copy of the document to your myGov Inbox or Centrelink online letters.
Step 3: income statement
To view the document, select the Income Statement link.
The document will open in a separate window.
To save a copy of this document, select the Save As option from the File menu.
To print this document, select the Print icon.
Or, select the Print option from the File menu.
Once you’re done, select Finish.
Or, if you want to request another document select Request another document and return to Step 2.
Step 4: sign out
From your homepage, you can complete other transactions. Select Return to myGov to go back to your myGov account.
For your privacy and security, sign out of your myGov account when you’ve finished using it.