Centrelink online account help - Respond to a nominee request

Instructions on how to respond to a nominee request with your Centrelink online account

 

A Centrelink nominee can act or speak on someone’s behalf, or they can receive someone’s payment for them. Read more about Centrelink nominees.

Remember, when you get a request to be a nominee, you need to accept or decline it within 14 days.

Step 1: get started

If you're not already in your Centrelink online account, sign into myGov and access your account. 

From your homepage, select the Accept or decline your nominee appointment task.

Or, select MENU icon, followed by Nominee Access then View/Add/Update Nominee Arrangement.

Step 2: respond to a nominee request

On the Nominee Arrangements page, you can view your current nominee arrangements and your pending nominations.

To respond to a nominee request, select Pending nominations. Then select Accept/Decline.

If you need help, select the question mark icon.

Step 3: accept nominee request

If you agree to be the person’s nominee, check the information on the Review appointment details page.

If the details about you are incorrect, you’ll need to decline the request. Go to Step 5.

If the details are correct, select Accept.

Select the address where you want us to send copies of the person’s Centrelink mail.

You’ll need to use a different password when you contact us as a nominee. Your nominee password must be between 4 and 12 characters, and a mixture of letters and numbers.

Enter your new password, confirm it, then select Next and go to Step 4 to review and submit your acceptance.

Select:

  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or need to start again

Step 4: review and submit acceptance

We’ll give you a summary of the details we have so far. Please review them before accepting.

Select:

  • Principal Details, to see details of the person you’ll be a nominee for
  • Your Nominee Details, to see your details
  • Nominee Address, to see the address you put down for getting nominee mail
  • Nominee Password, to see the new password you set-up
  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit. Go to Step 6 for your receipt.

Step 5: decline nominee request

Decline the nominee request if your details are incorrect or you don’t want to be a nominee.

If your details are incorrect, tell the person who asked you to be their nominee and give them your correct details. They’ll need to re-nominate you.

To decline the nominee request, select Decline on the Review appointment details page, then Next.

We’ll ask you to check the details of the nominee request you’re declining.

Select:

  • Principal Details, to see details of the person who asked you to be their nominee
  • Your Nominee Details, to see your details

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then Submit.

Remember, if you declined the request because your details were incorrect, you must tell the person who nominated you. Please give them the right details and ask them to add you as a nominee again.

Step 6: receipt

We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.

We’ll send a letter to the person who nominated you about your decision to accept or decline. They’ll get a letter from us in their myGov Inbox. We’ll also put an online message in the Pending Appointments section of their Nominee Arrangements page. It will be there for 21 days.

Select Return to Nominee Arrangements to go back to the Nominee Arrangements page.

Select Return Home to go back to your online account homepage.

Step 7: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

If you didn’t sign in from my.gov.au, select Logout

View other online account guides and video demonstrations about using your online account.

Page last updated: 16 October 2018