Express Plus Centrelink mobile app help - Submit documents

Sending us documents online is safe and convenient.

 

You can submit most documents with your Express Plus Centrelink mobile app. Read about what kind of documents you can submit online and how to download and set up the app.

In some cases, you can send us identity documents online. Read more about how you can confirm your identity.

Step 1: get started

If you’re not already in your Express Plus Centrelink mobile app, open the app and sign in.

Select Upload documents from Frequently used on your home screen.

Step 2: upload your document

To upload a document select either:

  • Photo Gallery, to choose an existing image from your device's photo album or gallery
  • Camera, to capture a photo of a new image
  • Vault, to choose a document you’ve already saved in the Vault.

In this example, we’ll select Camera.

If it’s the first time you’ve accessed the camera option in this service, an Alert will appear. The notification will tell you that to use this service, you’ll need to enable the camera on your device. You’ll need to either agree or go back to select another way to upload a document.

You’ll see an Alert. Select OK.

If you’re uploading a Centrelink form, make sure it’s clearly filled out and signed.

When your document is ready, select the capture icon.

If the image is blurry or out of frame, select Retake to capture the image again. 

When your image is ready, select Use Photo.

Select Next.

An Alert will appear asking if you want to capture another page.

Select:

  • No, if you don’t have any more pages to capture
  • Yes, if you have more pages to capture, repeat the capture instructions.

If you’re ready to upload your document, select Upload.

  

Or, select the upload icon to:

  • save, your page to the Vault
  • email, your page to your email address
  • print, your page
  • upload, your page.

Step 3: review and submit

Read the declaration. If you understand and agree with the declaration, select Submit.

Select Cancel if you don’t agree with the declaration or need to start again.

Select the category of your document from the menu.

If you’re submitting a Centrelink form, you’ll need to enter the Centrelink Form Code. You’ll find this code at the bottom of your form.

In this example, we’ll select Employment Separation Certificate.

Select Done.

We’ll tell you that your document has been successfully uploaded.

Select Ok to go back to your home screen.

Step 4: view history

To see your receipt and upload history, select the settings icon on your home screen.

 

Select History.

Select Upload Document Receipt.

Your receipt will be displayed. Select the back arrow icon to return to the History screen.

 Select Settings to go back to the settings screen.

 

Select Home to go back to your home screen.

Step 5: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select the Settings icon, then Sign out.

View other online account guides and video demonstrations about using your online account.

Page last updated: 2 November 2018