Centrelink online account help - submit documents

Instructions on how to submit documents with your Centrelink online account.


Providing documents to us online is safe, secure and convenient.

You can submit most documents using your online account. Read about what kind of documents you can submit online.

In some cases you can submit original identity documents online. Read more about how you can confirm your identity.

Step 1: get started

From your homepage, select Upload documents in Favourites services.

Or, select MENU, followed by Documents and Statements, then Upload Documents.

If you need help, select the question mark icon.

Step 2: tell us the type of document you’re uploading

Select a document type from the drop down menu.

If you need to upload a Centrelink form, select Centrelink Form Code. Enter the Centrelink Form Code on the bottom left corner of your form, then select Choose files.

For other document types, choose the appropriate type from the drop down menu and select Choose files.

Step 3: choose your files

File must be pdf, png, tiff, or jpg format and be under 5MB in size.

Locate the file you want to upload from your computer, then select Open.

To upload more pages of the same document type, select Yes. You can attach a maximum of 10 files.

If you have no more documents, or you want to upload a completely separate document, select No.

To remove the uploaded document, select Cancel.

If you’ve finished uploading one document type, but have more files in another document type, repeat step 2 and step 3.

Step 4: review and submit documents

The next screen will display your uploaded documents. Review your documents to make sure they are correct.

If some documents are missing, you will need to repeat step 2 and step 3 to upload these again.

Read and make sure you understand the declaration. Accept the declaration, then select Submit documents.

We’ll give you a receipt to let you know your document has been successfully submitted. Please make a note of the Receipt Number for your records.

After uploading your documents you can select:

  • Back to add more documents
  • View history to view your document upload history, go to step 5
  • Return home to go back to your homepage, go to step 6

Step 5: view history

You can view documents you have successfully uploaded in View history. You don’t need to upload these again unless we ask you.

You can view your upload history at any time from the homepage. Select MENU, followed by Documents and Statements, then View Upload History.

After uploading, your files will convert to PDF format. To view your files, you’ll need a PDF reader.

After viewing your uploaded documents, you can select:

  • Add files to add more documents, go to step 2
  • Cancel to go to your homepage

Step 6: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

If you didn’t sign in from my.gov.au, select Logout.

View other online account guides and video demonstrations about using your online account.

Page last updated: 12 July 2018