Centrelink online account help - Upload documents

Instructions on how to upload and submit documents with your Centrelink online account.

 

Giving documents to us online is safe and convenient.

You can upload and submit most documents with your online account through myGov. Read about what kind of documents you can submit online.

In some cases, you can give us identity documents online. Read more about how you can confirm your identity.

The screenshots in this guide are from a computer. The screen layout will look different if you are using a mobile device.

Step 1: get started

Sign into myGov and select Centrelink.

Select Upload documents from Favourite services on your homepage.

Or, from the homepage, select MENU.

Select Documents and Appointments, followed by Documents, and Upload documents.

Read the tips given by our Digital Assistant. Select Begin.

Read about the difference between a document and a file. Then select Next.

Read about how to attach your documents. Then select Next.

Step 2: upload your document

Choose Select a document to upload.

Select a document type you want to upload from Is this document a Centrelink form?

If you need to upload a Centrelink form, select Centrelink Form.

Enter the form title or code, then select Continue.

You’ll find your form title at the top of your form. The form code will be at the bottom of your form.

If your document isn’t a Centrelink form, select Other supporting evidence.

Select what your document is about from the menu. Then select Continue.

You can drag and drop your file in to the box or choose Select your file. We accept jpg, png, pdf or tiff file formats. Your document must be less than 5 MB in size.

If you choose Select your file, find the file you want to upload from your device, then select Open.

Select:

  • Select your file, if you have more files to upload for this document type
  • the bin icon, if you want to remove the uploaded document
  • Done, if don’t have any more files to upload for the document type

Review the information to make sure it’s correct. If you need to delete a document, select the bin icon.

If you have more files to upload, choose Select a document to upload and repeat Step 2.

If you don’t have any more files to upload, select Ready to submit.

Step 3: review and submit

Read the declaration. If you understand and agree with the declaration, select I understand and agree to the above terms, then select Next.

We’ll give you a receipt when you submit your documents. Please make a note of the receipt number for your records.

After uploading your documents, you can select:

  • Save your receipt, to keep a copy of your receipt
  • Return home, to go back to your homepage
  • Upload more documents, to add more documents
  • View upload history to view your document upload history, go to Step 4

Step 4: view upload history

You can view documents you’ve uploaded in View upload history. You don’t need to upload these again unless we ask you.

You can view your upload history from the homepage. Select MENU.

Select Documents and Appointments, followed by Documents and View upload history.

    In Upload history, your documents will have changed to PDF format. To view your files, you’ll need PDF reader software.

    You can select:

    • Add documents to add documents and go to Step 2
    • Return home to go back to your homepage.

    Step 5: sign out

    From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

    View other online account guides and video demonstrations about using your online account.
    This information was printed Wednesday 22 May 2019 from https://www.humanservices.gov.au/individuals/online-help/centrelink/submit-documents-your-centrelink-online-account It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

    Page last updated: 16 April 2019