Centrelink online account help - Upload documents

Instructions on how to upload and submit documents with your Centrelink online account.

 

Uploading documents to us online is safe and convenient.

You can upload and submit most documents with your online account through myGov. Read about what kind of documents you can submit online.

In some cases, you can give us identity documents online. Read more about how you can confirm your identity.

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

Step 1: get started

Sign into myGov and select Centrelink.

Select Upload documents from Favourite services on the homepage.

Step1a illustration

Or, from the homepage, select MENU.

step 1b illustration

Select Documents and Appointments, followed by Documents, and Upload documents.

Step 1c illustration

 

Read the tips given by our Digital Assistant. Select Begin.

Step 1d illustration

If you’ve uploaded any documents in the past 2 weeks, we’ll ask if you’ve provided this document already. To check, select View upload history.

If you haven’t uploaded the document before, select Next.

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Read about some things you need to know before you upload your document. Then select Next.

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Step 2: upload your document

 

Choose Select a document to upload.

Step 2a illustration

Select the document type you want to upload from Select what type of document you’re uploading.

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If you need to upload a Centrelink form, select Centrelink Form.

Enter the form title or code, then select Continue.

You’ll find your form title at the top of your form. The form code will be at the bottom of your form.

Step 2c illustration

If your document isn’t a Centrelink form, select Other documents. Then select what your document is about from the dropdown menu.

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Select Continue.

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Your document may consist of 1 or more files.

You can drag and drop your files into the Drop your files box or choose Select your file. We accept jpg, png, pdf or tiff file formats. Your document must be less than 5 MB in size.

Step 2f illustration

If you choose Select your file, find the file you want to upload from your device, then select Open.

Choose:

  • Select your file if you have more files to upload for this document type
  • the bin icon if you want to delete the uploaded file
  • Done if you don’t have any more files to upload for the document type.

Step 2g illustration

Review the information to make sure it’s correct. If you need to delete a document, select the bin icon.

If you have more documents to upload, choose Select a document to upload and repeat Step 2.

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If you don’t have any more documents to upload, select Ready to submit.

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Step 3: review and submit

Read the declaration. If you understand and agree with the declaration, select I understand and agree to the above terms. Then select Next.

Step 3a illustration

Get receipt

We’ll give you a receipt when you submit your documents. Make a note of the receipt number for your records.

After uploading your documents, you can select:

  • Save your receipt to keep a copy of your receipt
  • Return home to go back to your homepage
  • Upload more documents to add more documents and go to step 2
  • View upload history to view your document upload history and go to Step 4.

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Step 4: view upload history

You can view documents you’ve uploaded in View upload history. You don’t need to upload these again unless we ask you.

You can’t delete any documents in your upload history.

Step 4a illustration

 

You can view your upload history from the homepage. Select MENU.

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Select Documents and Appointments, followed by Documents and View upload history.

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In Upload history, your documents will have changed to PDF format. To view your files, you’ll need PDF reader software.

You can select:

  • Add documents to add documents and go to Step 2
  • Return home to go back to your homepage.

Step 4d illustration

Step 5: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

Step 5 illustration

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 18 July 2019

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