Submitting documents using your Centrelink online account - Online help

Instructions on how to submit documents using your Centrelink online account.

 

Providing documents to us online is safe, secure and convenient.

You can submit most documents using your online account. Read about what kind of documents you can submit online.

In some cases you can submit original identity documents online. Read more about how you can confirm your identity.

Step 1: sign in

Sign into myGov and select your Centrelink online account to access the menu and your homepage. Select Upload documents.

If you need help, select the question mark icon to access the help menu.

Step 2: tell us the type of document you’re uploading

Select a document type from the drop down menu.

If you need to upload a Centrelink form, select Centrelink Form Code. Enter the Centrelink Form Code on the bottom left corner of your form, then select Choose files.

For other document types, choose the appropriate type from the drop down menu and select Choose files.

Step 3: choose your files

File must be pdf, png, tiff, or jpg format and be under 5MB in size.

Locate the file you want to upload from your computer, then select Open.

To upload more pages of the same document type, select Yes. You can attach a maximum of 10 files.

If you have no more documents, or you want to upload a completely separate document, select  No.

To remove the uploaded document, select Cancel.

If you’ve finished uploading one document type, but have more files in another document type, repeat step 2 and step 3.

Step 4: review and submit documents

The next screen will display your uploaded documents. Review your documents to make sure they are correct.

If some documents are missing, you will need to repeat step 2 and step 3 to upload these again.

Read and make sure you understand the declaration. Accept the declaration, then select Submit documents.

You’ll get a receipt showing successful document submission and a receipt number.

After uploading your documents you can select:

  • Back to add more documents
  • View history to view your document upload history, go to step 5
  • Return home to return to your homepage, go to step 6

Step 5: view history

You can view documents you have successfully uploaded in View history. You don’t need to upload these again unless we ask you.

You can view your upload history at any time from the homepage. Select Menu, then Documents and Statements, and then View Upload History.

After upload your files will convert to PDF format. To view your files, you’ll need a PDF reader.

After viewing your uploaded documents, you can select:

  • Add files to add more documents, go to step 2
  • Cancel to go to your homepage

Step 6: sign out

From your homepage, you can complete other transactions. Select Return to myGov to go to your myGov account.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.
View other online account guides and video demonstrations about using your online account.

Page last updated: 27 August 2017