Centrelink online account help - Update address, contact and accommodation details

Instructions on how to update your address, contact and accommodation details with your Centrelink online account.

 

The screenshots in this guide are from a computer. The screen layout will look different if you’re using a mobile device.

You need to tell us if your circumstances change. This helps us correctly assess your eligibility for payments and services. This includes telling us if your address, contact or accommodation details change.

Step 1: get started

Sign into myGov and select Centrelink.

Select MENU from your homepage.

Select My Details, followed by Personal and contact details. You can then choose from:

  • Update contact details
  • Update address details
  • Update accommodation details.

In this example, we’ll update address, contact and accommodation details in 1 transaction.

Step 2: update address

Select Update address details.

On the Address and accommodation page, you can update more than 1 address type.

Select the address type you’d like to update. You can choose:

  • Update your home address
  • Add a temporary address
  • Add a term address
  • Update your postal address.

If you need help, select the question mark icon.

When you select an address type, you’ll have additional options.

In this example we’ve chosen to Update your home address. Additional options will appear.

Select either:

  • I have moved to a home address
  • I no longer have a home address.

Then select Next.

If you have a partner, we’ll ask you if your partner is moving with you.

If your relationship status has changed, you’ll need to contact us immediately. A change in relationship status may affect your payments.

In this example, your partner is moving with you. Select Yes, then select your suburb, state and postcode from the dropdown list.

Enter your Street address including the house number and street name. Once you start typing, you’ll be able to choose your street from the dropdown list.

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Select Clear if you need to start again.

To tell us when you began living at this address select the calendar icon. A pop up calendar will appear. Then, select Start Date.

When you’ve entered all of these details, select Next.

We’ll then ask you to check your contact details.

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Step 3: update contact details

On the Contacts details page, you can either:

View phone or email details

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Edit existing details

To edit your existing contact details, select the pencil icon for the type you want to change.

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For this example, we’ll update a Home phone number.

Enter the correct details, then select Done.

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Your updated contact details will show on the Contact details page. If your details are correct, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Remove existing details

To remove existing contact details, select the bin icon next to the contact type you want to delete.

If you get our messages by email or SMS, deleting your email or mobile number will end your subscription.

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We’ll ask you to confirm you want to remove your contact details.

Tell us the date your contact details changed. Select the calendar icon. Tell us if this change also applies to your partner

Once you’ve answered these questions, select Yes.

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If you’ve made a mistake and deleted a contact, select Back on the Contact details page.

If your contact details are correct, select Next to continue.

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Add new contact details

To add new contact details, select Add new contact on the Contacts details page.

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Select a Contact type from the dropdown list. Then select Done.

In this example, we’ll select Mobile to enter a mobile phone number.

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Enter your new details and answer the questions to give us extra information about your new contact.

Once you finish entering your details, select Done.

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Your new contact details will show on the Contact details page.

If your details are correct and you don’t need to make any further changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

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Step 4: update accommodation details

On the New Accommodation page, make sure your accommodation details are correct.

Select either:

  • Next and go to Step 5 to review and submit your details if they’re correct
  • the options that describe your current ownership arrangement if your details are outdated.

Then select Next.

In this example, we’ll update our accommodation details. We’ll select I do not own a home and No, we don’t share the accommodation.

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Select the option that describes where you live. In this example, we select a place where you pay private rent/board/lodgings. Then select Next.

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Select the Type of accommodation you live in from the dropdown list. Then select Next.

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Select the Type of rent you pay from the dropdown list.

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Answer the questions about the type of rent you selected. Then select Next.

step 4e illustration

Step 5: review and submit

We'll give you a summary of the details you’ve given us. Read the information and make sure it’s correct.

If the details are wrong, select either:

  • Back if you need to make changes
  • Cancel if you don’t want to continue or need to start again.

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then select Submit.

step 5a illustration

Get your receipt

We’ll give you a receipt to confirm your update. Please make a note of the receipt number for your records.

The Receipt page will show you:

  • your receipt number and details
  • your new office location
  • your next payment amount
  • next steps of what you may need to change.

We’ll also tell you if we need further details. You have 14 days to give this to us. You can give us the information using the Upload documents service in your:

  • Centrelink online account
  • Express Plus Centrelink mobile app.

Read our online guides about uploading documents using your Centrelink online account or the Express Plus Centrelink mobile app.

You don’t need to contact us unless we ask you to.

If we need to verify your rent details, we’ll send you a letter. The best way to get letters from us is through your myGov Inbox. Register to get your letters in this way.

Select Information you have provided to view a summary of the details you’ve given us.

Select Return to home to go back to your homepage.

step 5b illustration

Step 6: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov

step 6 illustration

For your privacy and security, sign out when you’ve finished using your myGov account.

Page last updated: 2 December 2019