Update your address, contact and accommodation details with your Centrelink online account - Online help

Instructions on how to update your address, contact and accommodation details with your Centrelink online account.

 
It's important to tell us if your circumstances change. This helps us correctly assess your eligibility for payments and services. This includes telling us if your address, contact or accommodation details change.

Step 1: get started

From your homepage select the menu icon, then Personal Details. You can then choose from:

  • Update Contact Details
  • Update Accommodation Details, or
  • Update Address Details

Or select My Profile.

On the My profile page, select My contact.

If you need help, select the question mark icon.

To update your:

  • home, postal, term or temporary address, select Update address details and go to Step 2
  • phone number/s or email address, select Update contact details and go to Step 3
  • accommodation details, select Update accommodation details and go to Step 4

Step 2: update address

On the Address and accommodation page, you can update more than 1 address type.

If you have a partner, updating your address will also update their address.

If your relationship status has changed you’ll need to contact us immediately. A change in relationship status may affect your payments.

Choose if you want to update your home or postal address. Or, if you want to add a temporary or term address. To do this, select the checkboxes.

Once you select an option, you can choose to add, update or remove your address. You can only select 1 option from the new list. Select the option that best suits you, then select Next.

If you have a partner, tell us if they are moving with you, then select Next.

Add or update addresses

When you add or update your home or postal address, start by entering the Suburb or postcode of your new address.

Then, choose your suburb, state and postcode from the drop down list.

Enter your Street address including the house number and street name. Once you start typing, you’ll be able to choose your street from the drop down list.

Then, select the calendar icon. A pop up calendar will appear. Select the Start Date you began living at this address. Select Clear if you need to start again.

When you’ve entered all of these details, select Next.

Step 3: update your phone or email details

In the Contacts page, you can:

  • view your phone or email details
  • edit your existing details
  • remove your existing details
  • add new contact details

If you don’t need to make these updates, select Next and go to Step 4 to update your accommodation details.

Edit existing details

To edit your existing contact details, select the pencil icon next to the contact type you would like to change.

Enter the correct details, then select Done.

Your new contact details will show as EDITED on the Contacts page.

If you don’t need to add or remove and contact details, you can select Next and go to Step 4 to update accommodation details.

Remove existing details

To remove existing contact details, select the bin icon next to the contact type you want to delete.

We’ll ask you to confirm you want to remove your contact details.

Tell us the date your contact details changed. Select the calendar icon. A pop up calendar will appear.

Next, tell us if your partner’s contact details also need removing. Select:

  • Yes, to tell us your partner’s contact details have changed and need to be deleted
  • No, to tell us your partner’s contacts details are the same

Once you’ve answered these questions, select Yes.

If you get our messages by email or SMS, deleting your email or mobile number will end your subscription to this service.

If you’ve made a mistake and deleted a contact, you can select Undo on the Contacts page.

If you don’t need to add any contact details, you can select Next and go to Step 4 to update accommodation details.

Add new contact details

To add new contact details, select Add new contact on the Contacts page.

Select a contact type from the drop down list.

In this example, we’ll select Home to enter a home phone number.

Enter your new details and select the tick or cross icons to give us extra details about your new contact. For example, to tell us if your phone number is unlisted. Select the:

  • tick, to tell us your phone number is unlisted
  • cross, to tell us your phone number isn’t unlisted

If you need help understanding the questions, select the question mark icons.

Once you finish entering your details, select Done.

Your new contact details will show as NEW on the Contacts page.
Select Next to continue.

Step 4: update accommodation details

On the New Accommodation page, make sure your accommodation details are correct. Select the option that describes your situation. In this example we select I do not own a home. Then select Next.

Select the option that describes the accommodation you and your partner live in. In this example, we select a place where you pay private rent/board/lodgings. Then select Next.

On the Rent type page, we use the drop down list to select the accommodation type that explains your personal situation, then select Next.

Once you’ve selected an accommodation type, use the drop down list to choose the Type of rent you pay.

We’ll ask you some more questions based on the type of rent you selected. Answer these questions, then select Next.

Step 5: review and submit

We give you a summary of the details you’ve updated. Read the information and make sure it’s correct.

Select:

  • Back, if you need to make any changes
  • Cancel, if you don’t want to continue or need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select the checkbox, then select Submit.

Step 6: receipt

We’ll give you a receipt to confirm your update. Please make a note of the receipt number for your records.

The receipt page will show you:

  • your receipt number and details
  • your new service centre location
  • your next payment amount
  • next steps of what you may need to change

You don’t need to contact us unless we ask you to.

If we need to verify your rent details, we’ll send you a request in the mail. The best way to access this information is by registering to get your letters through the myGov Inbox.

Select Information you have provided to view a summary of the details you’ve given us.

Select Return to home to go back to your online account homepage.

Step 7: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account. If you didn’t sign in from my.gov.au, select Logout.

View other online account guides and video demonstrations about using your online account.

Page last updated: 26 February 2018