Centrelink online account help - Update address, contact and accommodation details

Instructions on how to update your address, contact and accommodation details with your Centrelink online account.

 
It's important to tell us if your circumstances change. This helps us correctly assess your eligibility for payments and services. This includes telling us if your address, contact or accommodation details change.

Step 1: get started

From the MENU on your homepage, select Personal Details. You can then choose from:

  • Update Contact Details
  • Update Accommodation Details, or
  • Update Address Details

Select My profile from your homepage.

On the My profile page, select My contact.

If you need help, select the question mark icon.

To update your:

  • home, postal, term or temporary address, select Update address details and go to Step 2
  • phone number/s or email address, select Update contact details and go to Step 3
  • accommodation details, select Update accommodation details and go to Step 4

Step 2: update address

On the Address and accommodation page, you can update more than 1 address type.

If you have a partner, updating your address will also update their address.

If your relationship status has changed you’ll need to contact us immediately. A change in relationship status may affect your payments.

Choose if you want to add or update your home, temporary, term or postal address. To do this, select the checkboxes.

Once you select an option, you can choose to add, update or remove your address. In this example we’ve chosen Update your home address. Choosing another option may allow you to do other things. Select the option that best suits you, then select Next.

Add or update addresses

To add or update your home or postal address, start by entering the Suburb or postcode of your new address.

Then, choose your suburb, state and postcode from the drop down list.

Enter your Street address including the house number and street name. Once you start typing, you’ll be able to choose your street from the drop down list.

To tell us when you began living at this address select the calendar icon. A pop up calendar will appear. Then, select Start Date.

Select Clear if you need to start again.

When you’ve entered all of these details, select Next.

We’ll then ask you to check your phone, email and accommodation details. Go to Step 3.

Step 3: update phone and email details

On the Contacts details page, you can:

  • view your phone or email details
  • edit your existing details
  • remove your existing details
  • add new contact details

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

Edit existing details

To edit your existing contact details, select the pencil icon next to the contact type you want to change.

Enter the correct details, then select Done.

Your new contact details will show on the Contact details page. If your details are correct, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

Remove existing details

To remove existing contact details, select the bin icon next to the contact type you want to delete.

If you get our messages by email or SMS, deleting your email or mobile number will end your subscription to this service.

We’ll ask you to confirm you want to remove your contact details.

Tell us the date your contact details changed. Select the calendar icon. A pop up calendar will appear.

Once you’ve answered these questions, select Yes.

If you’ve made a mistake and deleted a contact, select Back on the Contact details page. Select Next to continue.

Add new contact details

To add new contact details, select Add new contact on the Contacts details page.

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

 

Select a Contact type from the drop down list. Then select Done.

In this example, we’ll select Mobile to enter a mobile phone number.

Enter your new details and answer the questions to give us extra information about your new contact.

If you need help understanding the questions, select the question mark icon.

Once you finish entering your details, select Done.

Your new contact details will show on the Contact details page.

If your details are correct and you don’t need to make any changes, select Next. We may ask you to check your accommodation details, if we do, go to Step 4.

Step 4: update accommodation details

On the New Accommodation page, make sure your accommodation details are correct. If they are, select Next and go to Step 5.

To update your details, select the option that describes your situation. In this example we’ll select I do not own a home. Then select Next.

Select the option that describes the accommodation you live in. In this example, we select a place where you pay private rent/board/lodgings. Then select Next.

On the Rent type page, use the drop down list to select the Type of accommodation you live in. Then select Next.

Once you’ve selected an accommodation type, use the drop down list to choose the Type of rent you pay.

We’ll ask you some more questions based on the type of rent you selected. Answer these questions, then select Next.

Step 5: review and submit

We'll give you a summary of the details you’ve updated. Read the information and make sure it’s correct.

Select:

  • Back, if you need to make any changes
  • Cancel, if you don’t want to continue or need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration then select Submit.

Step 6: get your receipt

We’ll give you a receipt to confirm your update. Please make a note of the receipt number for your records.

The Receipt page will show you:

  • your receipt number and details
  • your new service centre location
  • your next payment amount
  • next steps of what you may need to change

We’ll also tell you if we need further details. You have 14 days to give this to us. You can give us the information using the Upload documents service in your:

  • Centrelink online account, or
  • Express Plus Centrelink mobile app

Read our online guide about submitting documents with your Centrelink online account.

You don’t need to contact us unless we ask you to.

If we need to verify your rent details, we’ll send you a letter. The best way to get letters from us is through your myGov Inbox. Register to get your letters in this way.

Select Information you have provided to view a summary of the details you’ve given us.

Select Return to my profile to go back to your My profile page.

From your My profile page, select Home to go back to your homepage.

Step 7: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

If you didn’t sign in from my.gov.au, select Logout

View other online account guides and video demonstrations about using your online account.

Page last updated: 6 August 2018