Update your family income estimate and payment choice with your Centrelink online account - Online help

Making sure your family income estimate is accurate and your payment choice is right for you will help ensure you don't get overpaid. Here's how to update both.

You need to report changes in your income or earnings separately if you or your partner receive an income support payment such as:

Read more about your family income estimate.

 

Step 1: get started

From your homepage, select the Menu icon, followed by Family Assistance and Update Family Income Estimate.

This will take you to a page that shows your current income estimate.

Step 2: update your Family Income Estimate

From April to June of each year, you can update your family income estimate for the next financial year. We'll use this estimate for all of your family assistance payments. This includes Family Tax Benefit and Child Care Benefit.

If you have a partner, you’ll need to update their income estimate as well.

Select Update Income.

Type your estimated income into the boxes. If something doesn’t apply to you, leave that box as $0.

Alerts will appear at the top of the screen to help you.

If a figure you’ve entered doesn’t match our records, or we’ll need you to provide more information in the future, an alert box will appear. It lets you know what you need to do and when you need to do it by.

Select Next.

Step 3: confirm update to Family Income Estimate

If your income has gone down, you need to tell us why. You can do this using the drop down menu.

Select Next.

This will take you to a page that shows an overview of your income estimate. It’s important you read the changes and make sure everything is correct.

If all the details are correct, read the declaration. If you understand and accept the declaration select Submit.

If the update was successful, we’ll give you a receipt number and a summary of your entitlements.

Step 4: update payment choices

You can also update your payment choice to how and when you get paid. To avoid overpayment, we’ll recommend a payment choice for you.

Select here from the receipt screen to update your payment choice.

To update your payment choices, select the tab you want to update then select the pencil icon.

Select Current Payment Choice, then choose you new payment choice and select Save.

Read more about payment choices for Family Tax Benefit.

Read more about payment choices for Child Care Benefit.

Step 5: confirm update to payment choices

Confirm your changes. We may overpay you if you choose not to use our recommended payment choice. If you’re paid too much, you’ll have to pay any overpayments back. We’ll let you know if this happens.

Read the information and select Confirm to update your payment choice.

Select Next to review your changes.

If all the details are correct, read the declaration. If you understand and accept the declaration select Submit to update your payment choice.

We’ll give you a receipt to confirm your update has been successful. Please make note of the Receipt ID for your records.

We’ll also give you a summary of your entitlements.

Select Finish and return to home page to return to your online account homepage.

Step 6: sign out

From your homepage, you can complete other transactions or Return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 13 April 2018