Centrelink online account help - Update your payment destination

Instructions on how to update your bank account details with your Centrelink online account.

 

The screenshots in this guide are from a desktop computer. The display of these on a mobile device may be slightly different.

This guide shows you how to view and update your bank account details. The bank account where your Centrelink payments are sent is called your payment destination.

Make sure you have the:

  • new bank name and branch or BSB
  • account number and name of the new account.

If you get more than 1 payment, you can choose a different bank account for each payment.

If you’ve changed your bank account, we recommend keeping your old account open until you get your first payment into the new account.

You must use an account that is legally under your name. If you do not have legal access to a bank account, contact us to discuss your options.

If you have a payment nominee who receives Centrelink payments on your behalf, you will not be able to update your bank account details. You’ll need to contact us to discuss your options.

Watch our video about how to update your payment destination.

Step 1: get started

If you're not already in your Centrelink online account, sign into myGov and access your account.

Select MENU from your homepage.

Select Payments and Claims, followed by Manage payments and Manage payment destination.

Step 2: choose payments to update

The Payment destination screen will display your current bank account information.

You can select Cancel if you no longer wish to update it. This will return you to the homepage.

payment destination screenshot

If you get more than 1 payment, you can update all of them at once by selecting the top checkbox.

update all payment destinations screenshot

You can also update them one at a time by:

  • selecting the pencil icon, or
  • selecting the checkbox and then Update selected payment(s)

update each payment individually screenshot

Step 3: add new account

The account must legally be in your name. If you don’t have legal access to an account, contact us to discuss your options.

Once you have read the information displayed, enter your new bank account details.

important information screenshot

If you need help, you can select the hyperlink Help me find my BSB, or select the question mark icon to access the help menu.

Selecting Help me find my BSB will take you to an external website, which you can use to find your BSB.

Help me find my BSB link screenshot

Select Next to continue.

next button screenshot

An EDITED tag will appear next to the new bank account details.

Select Next to continue.

Step 4: review and submit

A summary of your new details are shown. Review and make sure the information is correct.

Select the checkbox to accept the declaration, then select Submit.

edited flag - payment destination screenshot

Step 5: get your receipt

We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.

Select Information you provided to view a summary of the details you’ve given us.

Select Return to home to go back to your homepage.

Step 6: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 16 April 2019

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