Update your payment destination with your Centrelink online account - Online help

Learn how to update your bank account details using your Centrelink online account.

 

This guide shows you how to view and update your bank account details. The bank account where your Centrelink payments are sent is called your payment destination.

Make sure you have the:

  • new bank name and branch or BSB
  • account number and name of the new account

If you get more than 1 payment, you can choose a different bank account for each payment.

If you’ve changed your bank account, we recommend keeping your old account open until you get your first payment into the new account.

You must use an account that is legally under your name. If you do not have legal access to a bank account, contact us to discuss your options.

If you have a payment nominee who receives Centrelink payments on your behalf, you will not be able to update your bank account details. You’ll need to contact us to discuss your options.

Step 1: sign in

Sign into myGov and select your Centrelink online account. Then select the My profile tile.

sign in screenshot

Step 2: view current bank account

Select My finances.

my finances tile screenshot

Then select View/update payment destination on the My finances screen.

my profile screenshot

Step 3: choose payments to update

The Payment destination screen will display your current bank account information.

You can select Cancel if you no longer wish to update it. This will return you to the My profile page.

payment destination screenshot

If you get more than 1 payment, you can update all of them at once by selecting the top checkbox.

update all payment destinations screenshot

You can also update them one at a time by:

  • selecting the pencil icon, or
  • selecting the checkbox and then Update selected payment(s)

update each payment individually screenshot

Step 4: add new account

The account must legally be in your name. If you don’t have legal access to an account, contact us to discuss your options.

Once you have read the information displayed, enter your new bank account details.

important information screenshot

If you need help, you can select the hyperlink Help me find my BSB, or select the question mark icon to access the help menu.

Selecting Help me find my BSB will take you to an external website, which you can use to find your BSB.

Help me find my BSB link screenshot

Select Next to continue.

next button screenshot

An EDITED tag will appear next to the new bank account details.

Select Next to continue.

Step 5: review and submit

A summary of your new details are shown. Review and make sure the information is correct.

Select the checkbox to accept the declaration, then select Submit.

edited flag - payment destination screenshot

Step 6: confirmation

We will provide a receipt as confirmation that you’ve successfully updated your new payment destination details.

You only need to contact us if you receive a message telling you to do so.

Select Information you provided to view a summary of the updates again.

Select Return to my profile to return to your My profile page.

accept this declaration screenshot

Step 7: sign out

Once you’re back at your My profile page, select Home to return to your online account homepage.

There you can complete other transactions or return to your myGov account.

information you provided screenshot

return to home screenshot

For your privacy and security, make sure you sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 27 August 2017