Centrelink online account help - Update your payment destination
Instructions on how to update your bank account details with your Centrelink online account.
The screenshots in this guide are from a desktop computer. The display of these on a mobile device may be slightly different.
This guide shows you how to view and update your bank account details. The bank account where your Centrelink payments are sent is called your payment destination.
Make sure you have the:
- new bank name and branch or BSB
- account number and name of the new account.
If you get more than 1 payment, you can choose a different bank account for each payment.
If you’ve changed your bank account, we recommend keeping your old account open until you get your first payment into the new account.
You must use an account that is legally under your name. If you do not have legal access to a bank account, contact us to discuss your options.
Watch our video about how to update your payment destination.
Step 1: get started
If you're not already in your Centrelink online account, sign into myGov and access your account.
Select MENU from your homepage.
Select Payments and Claims, followed by Manage payments and Manage payment destination.
Step 2: choose payments to update
The Payment destination screen will display your current bank account information.
You can select Cancel if you no longer wish to update it. This will return you to the homepage.
If you get more than 1 payment, you can update all of them at once by selecting the top checkbox.
You can also update them one at a time by:
- selecting the pencil icon, or
- selecting the checkbox and then Update selected payment(s)
Step 3: add new account
The account must legally be in your name. If you don’t have legal access to an account, contact us to discuss your options.
Once you have read the information displayed, enter your new bank account details.
If you need help, you can select the hyperlink Help me find my BSB, or select the question mark icon to access the help menu.
Select Next to continue.
An EDITED tag will appear next to the new bank account details.
Select Next to continue.
Step 4: review and submit
A summary of your new details are shown. Review and make sure the information is correct.
Select the checkbox to accept the declaration, then select Submit.
Step 5: get your receipt
We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.
Select Information you provided to view a summary of the details you’ve given us.
Select Return to home to go back to your homepage.
Step 6: sign out
From your homepage you can complete other transactions or select the myGov icon to return to myGov.
For your privacy and security, sign out when you have finished using your myGov account.
Page last updated: 16 April 2019