Express Plus Centrelink mobile app help - Upload documents
Instructions to upload and submit documents with your Express Plus Centrelink mobile app.
Uploading documents to us online is safe and convenient.
In some cases, you can send us identity documents online. Read more about how you can confirm your identity.
The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.
Step 1: get started
Select Upload documents from Frequently used on your home screen.
To begin, select Upload document.
Select the category of your document from the menu. Select either:
If you chose Centrelink form, you’ll need to know the form code or title.
To search for your form details, enter the form title or form code. Select the form from the search results, followed by Next.
Then go to step 3 to review and submit.
Make sure the form is filled out and signed before you upload it.
If you chose Other documents, select what your document relates to from the document category list.
Find out more about which documents you can upload.
To upload a document, select either:
- Take a photo to capture a photo of a new image
- Upload document to choose a document you’ve already saved in your online storage service, then go to Step 3
- Add a photo from library to choose an existing image from your device's photo album or gallery, then go to Step 3.
If you selected Take a photo, position your document in front of your camera and when ready, select the Capture icon.
If the image is out of frame, you can drag the corners to crop it.
Select Capture if you want to retake the image. Once you’re happy with the image, select Next.
Once you capture the image you will see an Edit screen. On the Edit screen, you can:
- Undo any crop action and start again
- rotate the image using the rotate icons
- improve the image quality using the enhance icon.
When your document is ready, select Next.
Make sure your document is easy to read and facing the right way. If you need to fix it, select Edit.
If your document is ready, select Done.
Read the declaration. If you understand and agree with the declaration, select I accept.
You’ll see the 5 MB file limitation progress bar before submitting your document.
If you need to upload more documents for the same or a different document type, select either:
- Take a photo
- Upload document
- Add a photo from library.
Repeat Step 2 to upload another document.
When your documents are ready, select Submit.
Get your receipt
We’ll give you a receipt when you upload your documents. Make a note of the Receipt number for your records.
On the Upload documents screen, you can see a list of your uploaded documents. Your previous document is the same name as the category used to upload it.
To see more details, select View more.
On the upload history screen, your documents will show:
- how you uploaded it
- the date and time you uploaded it
- it’s status.
Select the arrow icon to see your document.
Select the upload icon to either:
- copy or print your document
- save your document to a file
- create a PDF document.
When you’re finished, select the arrow icon to go back to the Upload documents screen.
Select Close to return to your home screen.
For your privacy and security, Sign out when you’ve finished using the app.
To sign out, select More on your home screen, followed by Sign out.
View other online account and Express Plus mobile app guides and video demonstrations about using your online account.
Page last updated: 5 August 2019