Centrelink online account help - Withdraw a nominee request

Instructions on how to withdraw a nominee request made in your Centrelink online account.

We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.

You can withdraw your online request for a nominee while it’s still pending.

Read more about someone to deal with us on your behalf.

Step 1: get started

If you're not already in your Centrelink online account, sign into myGov and access your account.

From your homepage, select MENU, followed by Nominee Access then View/Add/Update Nominee Arrangement.

Step 2: withdraw request

On the Nominee Arrangements page, select Pending appointments.

If you need help, select the question mark icon.

Check the details and select Withdraw to cancel a pending request.

Step 3: review and submit

We’ll give you a summary of the nominee request you want to withdraw.


  • Back, if you need to change any details
  • Cancel, if you don’t want to continue or need to start again

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I accept this declaration, then select Submit.

Step 4: receipt

We’ll give you a receipt to confirm your update. Please make a note of the Receipt ID for your records.


  • Information you have provided to view a summary of the details you’ve given us
  • Return to Nominee Arrangements to go back to the Nominee Arrangements page

Select Return Home to go back to your online account homepage.

Step 5: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 5 March 2019

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