Child Support online account help - Advise change of care arrangements

Instructions on how to tell us about a change of care arrangements using your Child Support online account.

 

A change to care arrangements may affect the child support you pay or receive from the other parent.

Read more about how your percentage of care affects your child support.

Step 1: get started

From your homepage, select Advise a change of care in the Quick links section.

Or select the MENU, followed by Children, and Advise a change of care.

Step 2: advise change of care

The next page will display 7 tabs. You’ll start on the Information page. Read this page to help you complete your update, then select Next.

Select Exit at any time if you:

  • no longer want to advise a change of care for your child or children
  • want to start again
  • want to save your progress and come back later.

If you select Exit, we’ll ask if you want to save your progress.

If you want to save your progress, select Yes, save for later, then select OK.

If you don’t want to save your progress, select No thanks, delete it, then select OK.

On the Select case page, select the child or children you want to update care arrangements for. You’ll need to complete details for children of different cases separately. Select Next to continue or Back if you need to change your details.

Select Exit if you:

  • no longer want to advise a change of care
  • want to save your progress and come back later
  • need to start again.

On the Care details page, tell us the reason why the care level has changed.

Select the calendar icon. A pop out calendar will appear. Enter the date that the care arrangement changed. You can also enter this manually as DD/MM/YYYY.

Select click to provide details for the child you want to update care arrangements for.

Choose how you want to calculate the change in care:

Number of nights

Select Number of nights to make changes to your care arrangements using the Number of nights.

Use the drop down menu to select the Frequency from the list. Enter the Amount of nights, then select Save.

We’ll give you a summary of the details you’ve told us about. If the information is correct, select Save.

If you need to correct the information, select Cancel and enter the correct details.

We’ll show the details you’ve given us. Check the information is correct. Select Next if the details are correct then go to Step 3. If you need to change your details, select Back.

Select Exit if you:

  • don’t want to continue
  • want to save your progress and come back later
  • need to start again.

Percentage of time

Select Percentage of time to make changes to your care arrangements using the Percentage of time.

Enter the percentage of care you provide, then select Save.

If you need to correct the information, select Cancel and enter the correct details.

We’ll show the details you’ve given us. Check the information is correct. Select Next if the details are correct then go to Step 3. If you need to change your details, select Back.

Select Exit if you:

  • don’t want to continue
  • want to save your progress and come back later
  • need to start again.

Calendar based care

Select Calendar to make changes to your care arrangements using Calendar based care.

Use the dropdown menu How often does this pattern repeat to tell us how often you care for your child. Select the check box for each night this occurs.

Select the calendar icon. A pop out calendar will appear. Select the start and end dates for the care pattern. You can also enter the date manually as DD/MM/YYYY.

Select:

  • Add dates, to save the start and end dates into your calendar
  • Reset calendar, if you need to start again.

Check that the calendar dates and care details are correct.

Use the free text box to tell us more about your pattern of care.

Select:

  • Cancel if you no longer want to continue, or need to start again
  • Save to save your changes.

Read the information and make sure it’s correct. Select Next if the details are correct then go to Step 3. To clear your details and start again, select Reset Care or select Back to return to the Care details page.

Select Exit if you:

  • don’t want to continue
  • want to save your progress and come back later
  • need to start again.

Step 3: written care arrangements

On the Care arrangements page, answer the questions about written care arrangements, then select Next.

Step 4: review and submit

We’ll give you a summary of your details. Select Care details for your child, to see the information you gave us. If you need to change your details, select Back.

Select Exit if you:

  • no longer want to advise of changes to care
  • want to save your progress and come back later
  • need to start again.

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I have read, understood and accept the declaration.

Select Submit.

Step 5: receipt

When you submit your update we’ll give you a receipt. Please make a note of the Receipt ID for your records.

Select Finish to go back to your online account homepage.

Step 6: sign out

From your homepage you can complete other transactions or Return to myGov.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 17 December 2018