Child Support online account help - Advise of extraordinary payment

Instructions on how you can tell us about a private, extraordinary or Non-Agency Payment using your Child Support online account.


Even if we collect and transfer payments for you, sometimes you may need to make a private child support payment. We call these payments extraordinary payments or Non Agency Payments (NAPs).

Read more about how to pay child support.

Step 1: get started

From your homepage, select Advise an extraordinary payment in the Quick links section.

Or select the MENU, followed by Payments, and Advise an extraordinary payment.

Step 2: add payment details

The next page will display 4 tabs. You’ll start on the Information page. Read this page to help you complete your update, then select Next.

Select Exit if you:

  • no longer want to advise of an extraordinary payment
  • want to start again
  • want to save your progress and come back later.

If you select Exit, we’ll ask if you want to save your progress.

If you want to save your progress, select Yes, save for later, then select OK.

If you don’t want to save your progress, select No thanks, delete it, then select OK.

On the Select other party page, select the person who received the extraordinary payment, then select Next.

On the Payment details page, select Add to tell us about your extraordinary payment.

Enter the details of your extraordinary payment, then select Add.

The questions we ask may vary depending on your responses.

We’ll show the details you’ve given us. Check the information is correct.


  • the pencil icon, to correct your payment
  • the bin icon, to remove your payment
  • Next, to continue.

Step 3: review and submit

We’ll give you a summary of your details. Select other party and Payment details, to see the information you gave us. If you need to change your details, select Back.

Select Exit if you:

  • no longer want to advise of extraordinary payment
  • want to save your progress and come back later
  • need to start again.

If all the details are correct, read the declaration. If you understand and agree with the declaration, select I have read, understood and accept the declaration.

Select Submit.

Step 4: receipt

When you submit your update we’ll give you a receipt. Please make a note of the Receipt ID for your records.

We’ll also tell you if we need more information.

Select Finish to go back to the Extraordinary payments history page.

On the Extraordinary payments history page, we’ll give you a summary of your previous extraordinary payments.

Select the ChildSupport icon to return to your online account homepage.


Step 5: sign out

From your homepage you can complete other transactions or Return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

Page last updated: 4 December 2018

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