Individuals

Centrelink online accounts and Express Plus Centrelink mobile app are currently unavailable due to scheduled maintenance.

Child Support online accounts and Express Plus Child Support mobile app are currently unavailable due to scheduled maintenance.

Business
Individuals

Centrelink online accounts and Express Plus Centrelink mobile app are currently unavailable due to scheduled maintenance.

Child Support online accounts and Express Plus Child Support mobile app are currently unavailable due to scheduled maintenance.

Business

Download and set up the Express Plus Child Support mobile app - Online help

Instructions for how to download and set up your Express Plus Child Support mobile app.

The Express Plus Child Support mobile app is free. You must be connected to the Internet to download and to use the app.

This guide assumes you already have a Child Support online account through myGov. If you don’t, first create a myGov account and link it to Child Support.

The screenshots are from a mobile phone, but you can do the same on tablets.

Apple iOS

Step 1: find app

Select the App Store icon on your device home screen then select the Search icon from the bottom menu.

Type Express Plus Child Support in the Search bar, and select Search.

Step 2: download

Select Get to download the app onto your Apple device. Then select Install.

You may be asked to Sign In to iTunes Store before the download can start. If you’re asked, enter your touch ID or your password and select OK.

Step 3: open app

Once downloaded, the app will appear on your device’s home screen.

Select either +Open from the App Store, or the Child Support icon on your home screen to open the app.

If you already use the Express Plus Medicare mobile app on the same device, you can sign in with the same PIN.

Your set up is complete.

Step 4: sign in to set up your account

If you don’t already use the Express Plus Medicare mobile app on this device, you need to set up your account for the first time.

Sign in using your myGov username and password.

If you’ve forgotten your myGov details, select Forgotten your myGov username/password. This takes you to myGov where you can recover you username or reset your password.

Come back to sign in once you’ve recovered your username or reset your password.

Step 5: answer question and accept terms

Answer your myGov secret question, then select Next.

Read the Terms and Conditions for using this app. Select Accept to continue.

Step 6: set your PIN

Choose 4 numbers to set your PIN. Enter it again to confirm.

Your new PIN:

  • can’t contain sequential numbers, for example 1234, 9876
  • can’t contain repetitive numbers, for example 5555

You’re now logged in to your Express Plus Child Support mobile app. Your setup is complete.

For your privacy and security, make sure you always Logout of the app when you finish using it.

Android Google Play

Step 1: find app

Select the Play Store icon from your device home screen. Then, select the Search bar.

Type Express Plus Child Support, then select Search.

Select Express Plus Child Support.

Step 2: download

Select Install to download the app onto your Android device.

Read the request for permissions from your device. The app needs these to work effectively. To give permission and use the app, select Accept.

Step 3: open app

Once downloaded, it will appear on your device home screen.

Select the Child Support icon to open the app.

If you already use the Express Plus Medicare mobile app on the same device, you can sign in with the same PIN.

Your set up is complete.

Step 4: sign in to set up your account

If you don’t already use the Express Plus Medicare mobile app on this device, you need to set up your account for the first time.

Sign in using your myGov username and password.

If you have forgotten your myGov username or password, select Forgotten your myGov username/password. This takes you to myGov where you can recover you username or reset your password.

Come back to sign in once you’ve recovered your username or reset your password.

Step 5: answer question and accept terms

Answer your myGov secret question, then select Next.

Read the Terms and Conditions for using this app. Select Accept to continue.

Step 6: set your PIN

Choose 4 numbers to set your PIN. Enter it again to confirm.

Your new PIN:

  • can’t contain sequential numbers, for example 1234, 9876
  • can’t contain repetitive numbers, for example 5555

You’re now logged in to your Express Plus Child Support mobile app. Your setup is complete.

For your privacy and security, make sure you always Logout of the app when you finish using it.

View other online account guides and video demonstrations about using your online account.

Page last updated: 27 August 2017