Express Plus Child Support mobile app help - Download and set up app

Instructions on how to download and set up the Express Plus Child Support mobile app.

To download and use the app, you must be connected to the internet. Before you start, make sure you’re using Wi-Fi or you have enough data on your device.

You’ll also need a myGov account with Child Support linked. If you need a myGov account or help linking, read our myGov online guides. The screenshots in this guide are from a mobile phone, but you can do the same on tablets.

Remember to stay safe online. Before you download, check the Child Support app is the right one. Make sure the Department of Human Services is listed as the developer.

Apple iOS guide

Step 1: find app

Select the App Store icon on your device home screen, then select the Search icon from the bottom menu.

Type Express Plus Child Support in the Search bar, and select Search.

Step 2: download

Select Get to download the app onto your Apple device, then select Install.

You may be asked to Sign In to iTunes Store before the download can start. If you’re asked, enter your touch ID or your password and select OK.

Step 3: open app

Once downloaded, the app will appear on your device’s home screen.

Select either Open from the App Store, or the Child Support icon on your home screen to open the app.

If you already use the Express Plus Medicare mobile app on the same device, sign in with the same PIN. Read the alert and select OK. Your set up is complete.

If you don’t already use the Express Plus Medicare mobile app on this device, you need to create your PIN. Go to Step 4.

Step 4: sign in to set up your account

Enter your myGov Username and Password, then select Sign In.

If you’ve forgotten your myGov details, select Forgotten your myGov username/password? This takes you to myGov where you can recover your username or reset your password.

Once you’ve recovered your myGov username or reset your password you can then sign in.

Step 5: answer secret question and accept terms

Answer your myGov secret question, then select Next.

Read the Terms and Conditions. If you understand and agree with the Terms and Conditions, select Accept.

Step 6: Create your PIN

Choose 4 numbers to create your PIN. Enter your PIN in the boxes.

Your PIN can't include:

  • sequential numbers, for example 1234, 9876
  • repetitive numbers, for example 5555

Re-enter your PIN to confirm.

You’re now signed in to your Express Plus Child Support mobile app. Your setup is complete.

You can now do your Child Support business from the home screen of your app.

For your privacy and security, make sure you always logout when you finish using the app. Select the Menu icon, then Logout.

Android Google Play guide

Step 1: find app

Select the Play Store icon from your device home screen, then select the Search bar.

Type Express Plus Child Support, then select Search.

Select Express Plus Child Support.

Step 2: download

Select Install to download the app onto your Android device.

Read the request for permissions from your device. The app needs these to work successfully. To give permission and use the app, select Accept.

Step 3: open app

Once downloaded, you can open the app from the Play Store. The app will also appear on your device’s home screen.

Select the Child Support icon to open the app.

If you already use the Express Plus Medicare mobile app on the same device, sign in with the same PIN. Read the alert and select OK. Your set up is complete.

If you don’t already use the Express Plus Medicare mobile app on this device, you need to create your PIN. Go to Step 4.

Step 4: sign in to set up your account

Sign in using your myGov Username and Password.

If you've forgotten your myGov details, select Forgotten your myGov username/password? This takes you to myGov where you can recover your myGov Username or reset your password.

Once you’ve recovered your myGov username or reset your password, you can then sign in.

Step 5: answer question and accept terms

Answer your myGov secret question, then select NEXT.

Read the Terms and Conditions. If you understand and agree with the Terms and Conditions, select ACCEPT.

Step 6: create your PIN

Choose 4 numbers to create your PIN. Enter your PIN in the boxes.

Your PIN can't include:

  • sequential numbers, for example 1234, 9876
  • repetitive numbers, for example 5555

Re-enter your PIN again to confirm.

You’re now signed in to your Express Plus Child Support mobile app. Your setup is complete.

You can now do your Child Support business from the home screen of your app.

For your privacy and security, make sure you always logout when you finish using the app. Select the Menu icon, then Logout.

View other online account guides and video demonstrations about using your online account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 10 August 2018