Child Support online account help - Update contact details

You can advise change of contact details is by using your Child Support online account.

 

Step 1: get started

From your homepage, select Update contact details or Update my contact details in the My profile section.

 Or, select MENU followed by My profile and Update my contact details.

Step 2: update contact details

On the Contact details page, you’ll see the details you’ve given us before.

If you don’t need to update your phone or email details, select Next. Then go to Step 3 to update your address details.

If you need to update your contact details, delete the incorrect information. Then enter your new details. If you are entering a landline phone number, include the area code and make sure there are no spaces.

Once you finish updating your details, select Next.

If you no longer want to update your contact details, or need to start again, select Exit.

Step 3: update address details

The Address details page will show the postal and residential address details you’ve given us before.

If you don’t need to update your address details, select Next. Then go to Step 4 to review and submit your details.

If you need to update your Postal address, select Clear address. This will delete all existing details. You can then enter your new address details.

If your Residential address is the same as your Postal address, leave the checkbox ticked. This will copy your postal address details to the residential address section.

If your details are up to date, select Next.

If your Residential address is different to your Postal address, select the checkbox to remove the tick. Then select Clear address. This will remove all existing details. You can then enter your new address details.

Once you finish entering your new address details, select Next.

If you no longer want to update your address details, or need to start again, select Exit.

Step 4: review and submit

We’ll give you a summary of your new details.

To see the full summary, select Contact details and Address details. The information will expand.

Read the information on this page to make sure it’s correct.

Select:

  • Back, if you need to make any changes
  • Exit, if you don’t want to continue, or need to start again.

If all of the details are correct, read the declaration. If you understand and agree with the declaration, select I have read, understood and accept the declaration, then select Submit.

Step 5: receipt

We’ll give you a receipt to let you know you have submitted your update. Please make a note of the Receipt ID for your records.

The updated information may not appear in your online account straight away.

Select Finish to go back to your My profile page.

From your My profile page, select the ChildSupport icon to return to your online account homepage.

Step 6: sign out

From your homepage, you can complete other transactions or Return to myGov.

For your privacy and security, sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 4 December 2018