myGov help - Link a service without an online account

How to link a service to your myGov account if you don’t have an online account with that service.

 

We will ask you some questions to make sure we link the correct record to your myGov account. These questions will be different for each service you link to. They can include:

  • reference numbers
  • payment history, or
  • bank account details

Make sure you have this information ready before you begin.

Sign in to myGov

Go to myGov and sign in.

Select:

  • Link your first service, or
  • Services from the menu bar

Select the service you would like to link to from the list.

In this example, we will link Medicare.

We may ask you to agree to myGov storing your personal information. This will happen if you are linking to Medicare, the Australian Taxation Office or Centrelink for the first time.

Select I agree to accept myGov storing your personal information.

Step 1: link a new service

Select I do not have an online account with the service you want to link to, then select Next.

Step 2: enter personal and service account details

We'll ask you to answer some questions to make sure we link the correct record to your myGov account. We may ask you to confirm personal details such as:

  • your name
  • address, and
  • date of birth

We base the questions on information provided to the service in the past. For example, to link to Medicare, we may ask you when you last visited your doctor.

Answer the questions, then select Next.

You have now linked your service to your myGov account.

You can:

  • link to another service by selecting a service from the list
  • select Home from the menu bar
  • Select Sign out

For your privacy and security, select Sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 10 September 2018