Medicare online account help - Replace or duplicate a Medicare card

Learn how to request a replacement or duplicate Medicare card using your Medicare online account.


Step 1: Sign in

Go to myGov and open your Medicare linked service. Select Replacement of duplicate card from the page or the main menu.

Step 2: request the replacement or duplicate card

To request a replacement card check the Request replacement card check box and select the reason you’d like to get your card replaced.

To request a duplicate card only check the Request duplicate card check box.


If you’ve used your Medicare online account to request a duplicate card before, the Request duplicate card box will have a check mark. If you don’t need a duplicate card, you can uncheck this box.

You can only request a duplicate card if there are 2 or more people listed on a card.

Step 3: submit card request

Your updated details and a message letting you know your request has been successful will display once you’ve selected SUBMIT.

Select RETURN TO ONLINE ACCOUNT to return to your Medicare online account homepage.

Step 4: sign out

From your homepage you can complete other transactions.

Select Return to myGov to go to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

Page last updated: 6 August 2018

Was this page useful?
Why not?

Thank you for your feedback.