Express Plus Medicare mobile app help - replace or duplicate a Medicare card

Learn how to get a replacement or duplicate Medicare card using the Express Plus Medicare mobile app.

 
If your Medicare card expired over 6 months ago you can’t get a replacement online. Please visit a service centre with proof of your identity to get your card.

You can only ask for a replacement or duplicate Medicare card twice in a calendar year.

Before you ask for a card, please make sure your address details are up to date. Find out how to update your contact details.

Step 1: get started

Select Replace card on your home screen.

If you need a:

  • replacement card, go to Step 2
  • duplicate card, go to Step 3.

Step 2: request a replacement card

Select a Replacement reason.

If your card lists 2 or more people, tell us if you need a duplicate card.

Review the information. If it’s correct, select Submit. You can then go to Step 4 to get your confirmation.

If the details are incorrect, select the back arrow and repeat this step.

Step 3: request a duplicate card

Select I just need a duplicate card.

Review the information. If it’s correct, select Submit.

If the details are incorrect and you need a replacement card, select the back arrow and complete Step 2.

Step 4: get your confirmation

We’ll confirm your card request and tell you your new Medicare card number. We’ll send your card in 3 to 4 weeks.

Select OK then Home to return to the home screen.

You can use a digital copy of your Medicare straight away. To see a digital version of your Medicare card select Card.

Your digital card will display. Select the Home menu to return to the home screen.

Step 5: logout

From your home screen, you can complete other transactions.

For your privacy and security, please logout when you’ve finished. Select the Menu icon.

Then select Logout.

Select Yes to confirm you want to logout.

View other online account guides and video demonstrations about using your online account.
This information was printed Friday 24 May 2019 from https://www.humanservices.gov.au/individuals/online-help/medicare/replace-or-duplicate-medicare-card It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

Page last updated: 7 May 2019