How to claim

Complete the following steps to claim ABSTUDY Living Allowance. Before you start, check if you can get it.

Steps to claim ABSTUDY Living Allowance – Tertiary students and Apprentices

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink. You must also be a tertiary student or an Australian Apprentice. When you claim Living Allowance online, we’ll also assess if you’re eligible for Incidentals Allowance.

    You can claim Incidentals Allowance on its own or with Living Allowance.

    Read more about how to claim ABSTUDY.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online, you can either:

  2. Gather Documents
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Students, Trainees and Apprentices, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents and any other supporting forms you need to complete based on your answers.
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim. We’ll send a letter to either your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 19 June 2019

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