Agents and Access Points

Agents and Access Points provide services to people living in rural, regional and remote communities.

You can access our services from one of over 350 Agents and 240 Access Points.

How we can help

At our Agents and Access Points you can: Agent Access Point
Get assistance to set up and access digital services Tick Cross
Make enquiries and get assistance, guidance or a referral Tick Cross
Use internet enabled computers and printers Tick Cross
Get information products, forms and brochures Tick Tick
Call us using the telephone provided Tick Tick
Use the phone claiming service Tick Tick
Access reply paid envelopes Tick Tick
Use fax and photocopy facilities Tick Tick
Have confirmation of identity documents copied and verified Tick Tick
Fax claim forms and documents Tick Tick

Staff at Agents and Access Points are not departmental staff and cannot:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Benefit Transfers and cards

Page last updated: 27 August 2017