Places where people in rural, regional and remote areas can get help with Centrelink, Medicare and other government services.
You can access our services from more than 340 Agents and 230 Access Points. Agents help you conduct your business with us using free self service facilities. Access Points provide you with free self service facilities.
How we can help
|You can:||With an Agent||At an Access Point|
|get help to set up and access digital services||not available|
ask questions and get a referral
|use internet enabled computers and printers||some Access Points|
|get brochures and fact sheets|
|call us using the phone provided|
|use the phone claiming service|
|get reply paid envelopes|
|use the fax and photocopier|
|copy and verify identity documents|
|fax claim forms and documents|
Staff at Agents and Access Points are not our staff and can't:
- make any payments or decisions about payments
- review, assess or vary payments
- issue Electronic Benefit Transfer and other cards
We are trialing help for veterans at 17 Agent sites. The staff are trained to help veterans and their families do business with the Department of Veterans’ Affairs. Read more about the trial and locations on the Department of Veterans’ Affairs website.