Agents and Access Points

Places where people in rural, regional and remote areas can get help with Centrelink, Medicare and other government services.

You can access our services from more than 340 Agents and 230 Access Points. Agents help you conduct your business with us using free self service facilities. Access Points provide you with free self service facilities.

How we can help

You can: With an Agent At an Access Point
get help to set up and access digital services Tick not available

ask questions and get a referral

Tick not available
use internet enabled computers and printers Tick some Access Points
get brochures and fact sheets Tick Tick
call us using the phone provided Tick Tick
use the phone claiming service Tick Tick
get reply paid envelopes Tick Tick
use the fax and photocopier Tick Tick
copy and verify identity documents Tick Tick
fax claim forms and documents Tick Tick

Staff at Agents and Access Points are not our staff and can't:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Benefit Transfer and other cards

We are trialing help for veterans at 17 Agent sites. The staff are trained to help veterans and their families do business with the Department of Veterans’ Affairs. Read more about the trial and locations on the Department of Veterans’ Affairs website.

Page last updated: 17 October 2018