How we can help

Services our Agents and Access Points can help you with.

Services available With an Agent At an Access Point
Get help to set up and access digital services. Yes Not available

Ask questions and get a referral.

Yes Not available
Use internet enabled computers and printers. Yes Yes
Get brochures and fact sheets. Yes Yes
Call us using the phone provided. Yes Yes
Use the phone claiming service. Yes Yes
Get reply paid Medicare envelopes. Yes Yes
Scan and upload documents. Yes Yes
Copy and verify identity documents. Yes Yes

Staff at Agents and Access Points are not our staff. They can't:

  • make any payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Benefit Transfer and other cards.


We are trialing help for veterans at 24 Agent sites. The Agents help veterans and their families do business with the Department of Veterans’ Affairs. Read more about the trial and locations on the Department of Veterans’ Affairs website.

Page last updated: 19 February 2019

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