How we can help
Services our Agents and Access Points can help you with.
|Services available||With an Agent||At an Access Point|
|Get help to set up and access digital services.||Yes||Not available|
Ask questions and get a referral.
|Use internet enabled computers and printers.||Yes||Yes|
|Get brochures and fact sheets.||Yes||Yes|
|Call us using the phone provided.||Yes||Yes|
|Use the phone claiming service.||Yes||Yes|
|Get reply paid Medicare envelopes.||Yes||Yes|
|Scan and upload documents.||Yes||Yes|
|Copy and verify identity documents.||Yes||Yes|
Staff at Agents and Access Points are not our staff. They can't:
- make any payments or decisions about payments
- review, assess or vary payments
- issue Electronic Benefit Transfer and other cards.
We are trialing help for veterans at 24 Agent sites. The Agents help veterans and their families do business with the Department of Veterans’ Affairs. Read more about the trial and locations on the Department of Veterans’ Affairs website.
Page last updated: 19 February 2019