Check if you are eligible before you start your claim. The easiest way to claim Carer Allowance is online. When you claim, we will ask you for information to assess if you are eligible.
- find out what you need to start claiming
- start your claim
- submit your claim with supporting documents
- we will assess your claim and let you know the outcome
Before you start
- check if you are eligible for Carer Allowance
- read the information you need to know about your claim for Carer Allowance
- set up a Centrelink online account through myGov to claim online - if you already have one you won’t need to do this again
- have your bank account details available
Start your claim
You can claim Carer Payment, Carer Allowance or both online.
You don’t need to finish your online claim in 1 session. Your Centrelink online account saves your progress so you can come back to finish it later.
Start your claim online
To make a claim online you need a Centrelink online account linked to myGov.
I have a myGov account linked to Centrelink
Sign in to myGov to start your claim.
I have a myGov account, but it’s not linked to Centrelink
Sign in to myGov and select Services. For help, read our online guides to link Centrelink to your myGov account.
I don’t have a Centrelink online account or a myGov account
If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or your Health Care Card, if you have one. Then, go to myGov to create a myGov account and use your CRN to link Centrelink.
You can then create a myGov account and link Centrelink.
Unable to claim online
If you can’t claim online:
Advise us of your intent to claim so that we can start your payment from the earliest date possible.
Submit your claim with supporting documents
You need to give us:
- your claim
- any other documents we ask you for
We may ask you for extra documents to help us assess your claim. Provide this to us within 14 days of starting the claim. If you submit supporting documents after 14 days, your payment may start later. You can submit your documents online.
If you’re using a paper form, submit your claim form and supporting documents by post or to a service centre. We may ask for more information if we need it.
Sometimes we use documents you have already given us, such as medical reports.
Proof of identity
You can only prove your identity in person, not online. You need to do this within 14 days after you submit your claim.
When you do your claim online, we may ask you to give us more information. You may need to complete some extra forms. We will tell you which ones.
You don’t need to complete these forms unless we ask.
|If you’re||We may ask you to complete the|
|16 years or over|
|Under 16 years|
Wait for the results
We will tell you:
- if you’re eligible
- when we'll start paying you
- how much you’ll get
If the claim is for a child you'll get either:
- a payment and Health Care Card, or
- a Health Care card only
If you claimed online, you can track its progress online. Just sign in to your Centrelink online account through myGov or to the Express Plus Centrelink mobile app to use the Claim Tracker. It will estimate a completion date and tell you if your claim is on hold.
You have the right to appeal any decision we make. Read more about reviews and appeals.