Carer Payment

Confirm your identity

Confirm your identity when you claim a payment or service.

What are common documents to confirm identity

You need to give us these original documents to confirm your identity:

  • 1 Commencement document to confirm your birth or arrival in Australia
  • 1 Primary document to show the use of your identity in the community
  • 1 Secondary document to show the use of your identity in the community.

At least 1 of these documents must have a photo of you on it. The documents must show the same name as your claim. If you can’t do this, you need to give evidence you’ve changed your name.

We can’t accept:

  • copies or certified copies
  • expired documents, except an expired Australian Passport for up to 3 years from the expiry date
  • Australia Post Keypass identity card
  • the same document twice.

If you can’t give us the documents we need, tell us. We’ll talk to you about other options.

We may ask you to give us documents again if you claim another payment or we review your circumstances.

Example

Jenny uses her Australian passport as her Commencement document to prove her birth or arrival in Australia. This means Jenny can’t use her passport as a Primary or Secondary document. She’ll need to use other documents from the list.

Commencement documents to confirm your birth or arrival in Australia 

You must give us 1 of the following.

Document Details Photo ID
Australian birth certificate A full birth certificate in your name or former name issued by Births, Deaths and Marriages. We can’t accept birth extracts or birth cards. No
Australian visa A current resident or tourist visa issued in your name or former name. We can’t accept expired visas. No
Australian citizenship certificate Issued in your name or former name. If your name appears on your parents’ certificate, you can use that. No
ImmiCard A card issued in your name or former name by the Department of Home Affairs. Yes
Australian passport Issued in your name or former name, within 3 years of the expiry date. Yes
Certificate of identity Issued in your name or former name by the Department of Foreign Affairs and Trade. Yes
Document of identity Issued in your name or former name by the Department of Foreign Affairs and Trade. Yes

Primary documents to show the use of your identity in the community 

You must give us either:

  • another Commencement document
  • 1 of the following.
Document Details Photo ID
Australian driver licence - motor vehicle A current licence issued in your name with your photo or signature. We can accept current a learner permit and provisional licence. Yes
Australian marriage certificate Issued by a state or territory government. We can’t accept ceremonial, church or celebrant issued certificates. No
Foreign passport A current passport issued by another country, with a valid entry stamp or visa. Yes
Proof of age card Issued by a state or territory government in your name with your photo or signature. Yes
Shooter or firearm licence A current licence, issued in your name with your photo or signature. We can’t accept minor or junior permits or licences. Yes
Secondary student ID card A current ID card, issued in your name with your photo or signature. You can only use this if you're under 18 and don’t have the other documents. Yes

Secondary documents to show the use of your identity in the community

You must give us either:

  • another Commencement document
  • another Primary document 
  • 1 of the following.
Document Details Photo ID
Security licence A current security protection industry or crowd control licence. It must be in your name and show your photo or signature. Yes
Bank or financial institution card, statement or passbook Issued by a bank, credit union or building society. Cards Statements or passbooks must be current, in your name. Your signature must be on the card and your current address on the statement or passbook. We can’t accept documents from foreign banks or institutions. No
Child’s birth certificate Australian birth certificate with your name as a parent or guardian. No
Defence Force identity card Issued by the Australian Defence Force and shows your name and photo or signature. Yes
Australian divorce papers In your name or former name. For example, a Decree Nisi or Decree Absolute. No
Educational certificate From an Australian school, TAFE, university or Registered Training Organisation. This must be in your name or former name. No
Certified academic transcript From an Australian university in your name or former name. No
Mortgage papers For an Australian property in your name or former name. These need to be legally drawn. No
Name change Legal change of name or deed poll certificate. No
Veterans’ Affairs card A current card issued in your name. No
Tenancy agreement or lease A current formal agreement or lease in your name and showing your address. No
Motor vehicle registration Current registration papers with your name, address and proof of payment. No
Documents issued by foreign governments Foreign birth, marriage or education certificate. Driver licence, national identity card or a lapsed passport. No
Australian government issued photo ID card A current photo ID card issued by the Commonwealth, state or territory in your name. Yes
Rates notice A paid rates notice issued in your name with your address that is less than 12 months old. No
Utility account

Water, gas, electricity or phone account with a receipt number. This must be in your name, show your address and be less than 12 months old. Must be a paid account.

No
Student ID card

A current student ID card from an Australian secondary school, TAFE, university or Registered Training Organisation. It must have your name with your photo or signature.

No
Electoral enrolment Proof of enrolment card in your name and showing your address. No
Aviation security identity card A current card issued in your name with your photo or signature. Yes
Maritime security identity card A current card issued in your name with your photo or signature. Yes
Police identity card A current card issued in your name with your photo or signature. Yes
Prison release certificate In your name with your photo or signature. No
Tangentyere Community ID card A current card issued in your name and with your photo. Yes

How to submit your documents

To confirm your identity, you’ll need to give us your original identity documents. You can do this at either:

If we can’t confirm your identity, we’ll ask you:

We must confirm your identity before you can make a claim.

Once we verify your photo identity, you can give us the other identity documents online. You can do this when you claim:

  • Newstart Allowance
  • Youth Allowance
  • Austudy
  • Age Pension
  • Carer Payment
  • Carer Allowance
  • Parenting Payment.

You can also give us the other identity documents online, if you apply for one of these concession cards:

  • Ex-Carer Allowance (Child) Health Care Card
  • Foster Child Health Care Card
  • Low Income Health Care Card.

What happens if you have an authorised nominee

We understand sometimes people can’t visit a service centre. You may be able to confirm your identity through an authorised nominee.

How to change or correct your legal name

It’s important to tell us if you change your legal name.

To change or correct your legal name, we’ll need an original document issued by Births, Deaths and Marriages. We can’t accept copies or certified copies.

When you need to confirm a partners identity

We need to confirm both your and your partner's identity, if you're claiming:

  • Parenting Payment Partnered
  • Low Income Health Care Card
  • Farm Household Allowance.

If we’ve already confirmed your partner’s identity, we may not need further documents from them.

Page last updated: 5 November 2018