If you get a Carer Payment, we may send you a letter asking about your caring details and address. We’ll ask you to confirm or update these details.
What you need to do
We’re sending letters to people who get a Carer Payment. We’re doing this to check you’re getting the right payment. If we sent you a letter, you’ll find it in your myGov Inbox or Express Plus Centrelink mobile app.
The letter will ask you to confirm or update your caring details and address. The easiest way to do this is online. You can use your Centrelink online account or the Express Plus Centrelink mobile app.
Centrelink online account
Follow these steps using your Centrelink online account.
- Sign in to myGov and go to Centrelink.
- Select You need to confirm or update your caring details.
Express Plus Centrelink mobile app
Follow these steps using your Express Plus Centrelink mobile app.
- Sign in.
- From the Tasks section, select Caring Details Update.
What happens if you don’t confirm or update your details
You must confirm or update your caring details and address by the date listed in the letter. If you don’t we may stop your payment.
If your circumstances change, it’s important you let us know.
What to do if you need more time
You can ask for more time when you go online by clicking the ‘request extension’ button. You can also call the number in your letter to ask for more time. You can request a 14 day extension once.
What happens next
We use the information you give us to check you’re getting the right payment.
After we complete the check, we’ll send you a letter explaining the outcome. The outcome could be:
- your payment changes
- your payment stays the same
- you’re no longer eligible for the payment, so we may suspend or cancel it
- you may need to pay money back.
If you have a debt, the letter will explain all of the following:
- why the debt occurred
- how much it is
- how to make repayments
- how to ask us to review our decision.
How to appeal our decision
If you don't agree with the outcome, you have the right to ask for a review. You can ask us to review our decision about the outcome. You can do this by:
Where to get help
If you need help confirming or updating your caring and address details, call us on 1800 952 220. You can call us Monday to Friday, 8:30 am to 5:00 pm, Australian Eastern Standard Time. Call charges may apply.
You must call your regular payment line for all other enquiries.
If you identify as an Aboriginal or Torres Strait Islander Australian, call our Centrelink Indigenous phone service.
You can talk to us in your language. Call our Multilingual Phone Service to speak with one of our bilingual service officers.