Centrelink letters online

Your myGov Inbox allows you to get letters from us.

You need to know

Who can get get letters online

You must have:

  • internet access and a compatible PDF viewer
  • a Centrelink online account linked to your myGov account
  • not asked that only certain staff have access to your records

What you can do

If you get Centrelink letters online, you can:

  • view, print or save your letters
  • view, print or save letters for someone else – if you’re their nominee and you’re registered for nominee online services
  • access letters for up to 2 years
  • choose how you’re told about new letters

 

Terms and conditions

This service will replace delivery of most Centrelink letters to your postal address.

You’ll get a welcome letter in your myGov Inbox. This confirms you have subscribed to the service.

Your letters may be held as a temporary file on the computer’s hard drive when you view them.

If you’re using a public computer, make sure you remove the temporary files before you log off.

You don’t have to get your Centrelink letters online if you don’t want. You can withdraw anytime through your Centrelink online account or by contacting us.

Your information is protected by laws, such as the Privacy Act 1988 and the confidentiality provisions in Social Security law.

Your letters will be in the same format as they currently are on paper. This means that the letter may include your:

  • name, address, and Customer Reference Number
  • payment, income and assets, and bank account details

You need to check your myGov Inbox regularly for online letters.

Security and privacy

To keep your online information secure:

  • we never send links to your letters in an email or SMS
  • you must sign in to your account or app to view letters

We will always protect your private information.

Read more about your right to privacy and how we collect and use your information.

Your mailing address

You may still get letters in the mail from us if:

  • you need to fill out a form and send it back to us
  • a service officer is writing to you  
  • we include a brochure or attachment that’s not available online

You may get copies of these letters sent to your myGov Inbox or your Centrelink online account.

Register

How to get letters online

To get your Centrelink letters online, you need to link your Centrelink online account to your myGov account.

Once you do this, you’ll get most of your Centrelink letters in your myGov Inbox.

You’ll get an SMS or email when you have a new letter in your myGov Inbox.

If you don’t have a myGov account, create one.

Read more on how to create a myGov account and how to link your online accounts to myGov.

If you don’t have a Centrelink online account, register for one. You’ll need your Customer Reference Number (CRN).            

 

Getting mail for someone else

If you’re a nominee for someone, you can get their letters online too.

You need to be registered for nominee online services for this to happen. This won’t affect how they get their letters.

We may still send some of their letters to you by mail if we can’t send them online.

Read more about nominees and having someone to deal with us on your behalf.

Managing

View your letters

You can view your Centrelink letters online using:

Your letters stay available online for up to 2 years. You can:

  • print them
  • save them to your computer, or
  • save them to the vault in your app

Letting you know

You’ll get an SMS or email to let you know when you have a new letter.

Please don’t reply to the SMS or email.

To view the letter, sign in to your myGov account or the Express Plus Centrelink mobile app.

Change how we let you know

You can change how we let you know about new online letters.

When your Centrelink online account is linked to your myGov account

  1. Sign in to myGov.
  2. Select Account Settings, then Inbox Notifications.
  3. Select the Edit icon in the Notifications section.
  4. Select Email or Mobile.
  5. Enter and confirm your email address or mobile number and select Next.
  6. You’ll see your new preference and contact details.

These contact details are not used to update your Centrelink record. To update your email address or mobile phone number on your Centrelink record, use your:

  • myGov account and select Account settings, then Update your details
  • Centrelink online account and select Personal Details, then Update Contact Details. Use the pencil icon to make changes and then follow the prompts

If you haven’t linked your Centrelink account to your myGov account

  1. Log on to your Centrelink online account.
  2. Select Electronic Messaging and Letters.
  3. Select Electronic Messaging and Letters Subscriptions.
  4. Select Email or SMS next to How would you like to be notified that you have a new online letter?.
  5. Enter and confirm your email address or mobile number and select Next. We will use these contact details to update your Centrelink record.
  6. Review your changes, accept the Declaration then select Submit.

Unsubscribe

You can unsubscribe from getting Centrelink letters online.  We'll send letters to your postal address instead.

How to unsubscribe

Use your Centrelink online account to unsubscribe.

  1. Log on to your Centrelink online account.
  2. Select Electronic Messaging and Letters.
  3. Select Electronic Messaging and Letters Subscriptions.
  4. Select No next to myGov Inbox or Centrelink Online Letters – depending on which service you use.
  5. Select a reason for unsubscribing from the list, then select Continue.
  6. Review the changes. If they’re right, select Submit.

How to re-subscribe

If you want to get your letters online again, you can re-subscribe at any time.

Subscribe using the Electronic Messaging and Letters Subscriptions option in your Centrelink online account, or you can use the Subscribe option in the Express Plus Centrelink app.

Resources

Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out what a change in circumstance might mean for the payments and services you currently receive from us.

Start using Payment and Service Finder

Manage your money

 

We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

Related payments and services

Page last updated: 22 September 2017