Centrelink letters online

Use your myGov Inbox to get letters from us securely and safely.

You need to know

Eligibility

You can receive your Centrelink letters online if you have:

  • linked your active Centrelink online account to myGov
  • access to an internet connected computer or device with a compatible PDF viewer
  • not asked that only certain staff have access to your records

What you can do

When you get your Centrelink letters online, you can:

  • view, print, or save them
  • access them for up to 2 years
  • view, print or save letters you get online for someone else, if you’re their nominee
  • manage how you’re told about new letters

Terms and conditions

This service will replace delivery of most Centrelink letters to your postal address.

You’ll get a welcome letter in your myGov Inbox. This confirms you have subscribed to the service.

Your letters may be held as a temporary file on the computer’s hard drive when you view them.

If you’re using a public computer, make sure you remove the temporary files before you log off.

You don’t have to get your Centrelink letters online if you don’t want. You can withdraw anytime through your Centrelink online account or by contacting us.

Your information is protected by laws, such as the Privacy Act 1988 and the confidentiality provisions in Social Security law.

Your letters will be in the same format as they currently are on paper. This means that the letter may include your:

  • name, address, and Customer Reference Number
  • payment, income and assets, and bank account details

You need to check your myGov Inbox regularly for online letters.

Security and privacy

We take your online security seriously. To make sure your information remains secure, we will never send links to your letters in an email or SMS. We will only let you know that you have a new online letter. You will always need to sign in to your secure account to view your letters.  

You have a right to have your personal information kept private. We are bound by strict confidentiality and secrecy provisions.

Read more about your right to privacy and how we collect and use your information.

Your mailing address

Some letters or forms will continue to be sent to your mailing address because:

  • you need to fill in the form or letter and return to us
  • it was manually created and not system generated
  • it includes a brochure or attachment that isn’t available online

Copies of letters sent to your mailing address may also be sent to your myGov Inbox.

Register

Subscribing

When you link your Centrelink online account to myGov, you’ll automatically get most of your Centrelink letters in your myGov Inbox. You’ll also be able to get letters from your other linked government services.

Use our step by step guide to learn how to link your online accounts to myGov. You’ll need your Customer Reference Number handy to link the accounts.

You’ll then start getting most of your Centrelink letters as messages in your myGov Inbox. You can choose SMS or email to be told when you have a new message in your Inbox.

If you don’t already have a myGov account, create one today.

Nominees

If you’re a nominee and you get your Centrelink letters online, you’ll also receive letters online for the person you represent.

This will not affect how they get their letters.

Some letters may still be sent to your postal address if they can’t be delivered online.

Read more about nominees and having someone to deal with us on your behalf.

Managing

Viewing your letters

You can view your Centrelink letters online either through:

  • your myGov Inbox
  • the Express Plus Centrelink mobile app, or
  • your Centrelink online account, if you haven’t linked your Centrelink online account to your myGov account

myGov Inbox

If you get your Centrelink letters through your myGov Inbox:

  1. sign in to your myGov account
  2. select Inbox

Express Plus Centrelink mobile app

You can view your Centrelink letters online through the Express Plus Centrelink mobile app by selecting the Letters option.

Centrelink online account

If you receive your Centrelink letters online and haven’t linked your Centrelink online account to your myGov account:

  1. Log in to your Centrelink online account
  2. Select Electronic Messaging and Letters from the menu
  3. select View Online Letters

You can view your Centrelink letters online for up to 2 years. During this time you can

  • print them
  • save them to your computer, or
  • save them to the Vault in the Express Plus Centrelink mobile app

Letting you know

You can choose SMS or email to be told that you have a new Centrelink letter.

Please do not reply to these notifications.

To view the letter, sign in to your myGov account or the Express Plus Centrelink mobile app.

Changing how you're told

You can change how you’re told about new Centrelink online letters through your myGov Inbox.

  1. Sign in to your myGov account.
  2. Select Inbox, then select Inbox Settings.
  3. Select the Edit icon in the Notifications section.
  4. Select the Email or SMS button.
  5. Enter and confirm your email address or mobile phone number and select Next.
  6. Your updated preference and contact details will be displayed.
Changing the way you’re told about a new online letter will not change the email address or mobile phone details held on your Centrelink record.

To change your Centrelink record, access your Centrelink account or use the Update details option on the myGov Welcome page.

Unsubscribing

You can unsubscribe from getting Centrelink letters online at any time. This means our letters will be sent to your postal address.

You can unsubscribe through your Centrelink online account.

  1. Access your Centrelink account.
  2. Select Electronic Messaging and Letters.
  3. Select Electronic Messaging and Letters Subscriptions.
  4. Select No next to myGov Inbox or Centrelink Online Letters.
  5. Select a reason for unsubscribing from the drop down list, then select Continue.
  6. Review the changes to your preferences and select Submit.

You can choose to get your letters online again at any time using the Electronic Messaging and Letters Subscriptions option.

Resources

Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out what a change in circumstance might mean for the payments and services you currently receive from us.

Start using Payment and Service Finder

Manage your money

 

We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

Related payments and services

Page last updated: 27 August 2017