The main way to claim a payment, update details and get reminders. It’s also how you report your income and anything else we ask for.
Use your online account
Use your online account to:
- claim Centrelink payments
- claim an advance payment
- submit documents
- report your income
- report on mutual obligation requirements
- view and change appointments
- update personal details
- update bank details where we send your payments
- update your work status if you get Youth Allowance as a student or Austudy
- request documents
- complete a rent review
- tell us about a Healthy Start for School check
- tell us if you travel outside Australia
- replace your concession or health care card
You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.
To do your business online, you need a Centrelink online account through myGov.
If you’ve received a payment or service from us and have a Centrelink online account, you must link it to myGov. To get started, link your Centrelink online account to myGov. If you’ve already linked your account, you won’t need to do this again.
Create a myGov account and link to Centrelink
If you don’t already have a myGov account, you need to create one. Then, use your CRN to link Centrelink. To create a myGov account you need your own email address.
For help use our myGov online guides.
I don’t have a Centrelink online account
If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or your Health Care Card, if you have one.
Sign in to your myGov account and select Centrelink.
You can use your Centrelink online account through the Express Plus Centrelink mobile app.
Online open hours
Our online services are open 24 hours a day, 7 days a week. This includes:
- Centrelink online account
- Express Plus Centrelink mobile app
- Express Plus Lite mobile app
From time to time we have service interruptions for scheduled maintenance.
Session time out
Once you log on, if you don’t use your online account for more than 14 minutes, your session will time out. You’ll have to log back in to your Centrelink online account through myGov. This is a security measure to protect your information.
We have help for online accounts and mobile apps so you can make the most out of them. You can find out how to get started, update your details and claim and manage your payments.
You can send us a secure message asking for help.
Online Services Support Hotline.
Help with myGov
If you need help with myGov, you can: