Centrelink online accounts

The main way to claim a payment, update details and get reminders. It’s also how you report your income and anything else we ask for.

Soon, you’ll need a myGov account linked to Centrelink to get your Centrelink letters online. Read more about changes to online letters.

What you can do

Use your online account to:

You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.


Your Centrelink online account has a new look and design. It’s quick and easy to sign in to your Centrelink online account with myGov. Join 11 million myGov users today!

To do your business online, you need a myGov account with your Centrelink online account linked.

Create a myGov account

  1. Go to myGov and select create a myGov account.
  2. Enter your email address and accept the terms of use if you agree.
  3. Enter your confirmation code.
  4. Choose a password and 3 secret questions.
  5. Get your username by email.
  6. Sign in to your myGov account and follow the steps to link your Centrelink online account.

Watch the video and read more on how to create a myGov account.

Create a Centrelink online account

If you’ve had a Centrelink payment before, you may already have an online account.

You will need your Customer Reference Number (CRN) which can be found on a letter we have previously sent to you, or your Health Care Card, if you have one. You will also need your online account password.

If you don’t have a CRN or don’t know it, visit a service centre with your identity documents to get one.

Read more about how to register for an online account.

Link your Centrelink online account

  1. Sign in to your myGov account and select services.
  2. Follow the steps to link your Centrelink member service to myGov.

Watch the video and read more on how to link your online account to myGov.

If you can’t register online

You can:

We keep all your personal and financial details private. Read about your right to privacy.

Sign in

Sign in to your myGov account and select Centrelink from your linked member services.

If you have trouble logging on, check that you’re using a supported web browser.

Express Plus Centrelink mobile app

You can use your Centrelink online account through the Express Plus Centrelink mobile app.

Read about and download the app.

Online open hours

Centrelink online accounts and Express Plus Centrelink and Express Plus Lite mobile apps are open 24 hours a day, 7 days a week. From time to time we have service interruptions for scheduled maintenance.

Session time out

Once you log on, if you don’t use your online account for more than 14 minutes, your session will time out. You’ll have to log back in to your Centrelink online account through myGov. This is a security measure to protect your information.


Online guides

We have help for online accounts and mobile apps so you can make the most out of them. You can find out how to get started, update your details and claim and manage your payments.

Online message

You can send us a secure message asking for help.


Online Services Support Hotline.

This number isn’t for questions about payments. For help with those, call the number for the type of payment you want to ask about.

Help with myGov

If you need help with myGov, you can:

Page last updated: 15 February 2018