Centrelink online accounts

The main way to claim a payment, update details and get reminders. It’s also how you report your income as well as other things we may ask you for.

Do your business online

To use your online account, sign in to myGov and select Centrelink.

If you’ve received a payment or service from us, you must link your Centrelink online account to myGov. You only need to link your account once. Read our online guide for help linking your account.

You can use your Centrelink online account to:

You can also use it to:

You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.

You can also do your Centrelink business with the Express Plus Centrelink mobile app. Read about and download the app.

Register

To do your business online, you need a Centrelink online account through myGov.

We keep all your personal and financial details private. Read about your right to privacy.

I have a Centrelink online account

If you have a Centrelink online account but don’t have a myGov account, you need to create a myGov account. You then need to link your Centrelink online account to myGov.

Use our online guides for help to create and link your accounts.

I don’t have a Centrelink online account

If you get a payment or service from us, you can use your Customer Reference Number (CRN) to create your online account. You’ll need to do this using myGov. Find your CRN on a letter we’ve sent you or your Health Care Card, if you have one.

If you don’t know your CRN or don’t have one, we can give you one. Go to a service centre with photo ID and tell us you want to register for an online account.

You then need to create a myGov account and link Centrelink.

Use our online guides for help to create and link your accounts.

Service hours

Our online services are available 24 hours a day, 7 days a week. This includes:

  • Centrelink online account
  • Express Plus Centrelink mobile app
  • Express Plus Lite mobile app

Check customer service changes for scheduled and unscheduled service interruptions.

Session timeout

If you’ve signed in and you don’t use your account for more than 14 minutes, your session will time out. You’ll have to sign back in to your Centrelink online account through myGov. This is a security measure to protect your information.

Supported browsers

We support most internet browsers and assistive technologies. We regularly improve our service to support the browsers you use.

You must have cookies and JavaScript enabled in your browser for your Centrelink online account to work correctly.

Get help

Online guides

We have help for online accounts and mobile apps so you can make the most out of them. You can find out how to get started, update your details and claim and manage your payments.

Online message

You can send us a secure message asking for help.

Phone

Online Services Support Hotline.

This number isn’t for questions about payments. For help with those, call the number for the type of payment you want to ask about.

myGov

Page last updated: 18 May 2018