Centrelink online accounts

The easiest way to claim, update your details, give us documents, report your income and get reminders is online.

Do your business online

The easiest way to do your business is online.

You need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up. You’ll then need to link your Centrelink online account to myGov. You only need to do this once.

Read our online guides for help to:

We keep all your personal and financial details private. Read about your right to privacy.

To use your online account, sign in to myGov and select Centrelink.

We support most internet browsers and assistive technologies. We’re always improving our service to support the browsers you use. For your account to work, you must have cookies and JavaScript enabled in your browser.

Claim

You can:

If you want someone else to deal with us, you can authorise them to:

  • enquire
  • act
  • get payments for you.

You can ask someone to deal with us on your behalf.

Documents

You can:

Employment income

You can:

Manage money

You can manage:

Update details

You can also tell us:

Express Plus Centrelink mobile app

You can do your Centrelink business with the Express Plus Centrelink mobile app. Read about and download the app.

Get the latest version of the Express Plus Centrelink mobile app now. You’ll see a new look home screen and updated features.

Access your account

We’re available 24 hours a day, 7 days a week.

Check customer service changes for any scheduled service interruptions.

Session timeout

If you don’t use your account for more than 14 minutes, your session will time out.

You’ll see a message on the screen. Select OK when you see the sign out message. Sign in again.

This is a security measure to protect your information.

Get help

Online guides

We have Centrelink online guides to help you with online accounts and mobile apps. They explain and show you each step you need to do to complete a task.

You can find out how to:

  • get started
  • update your details
  • claim and manage your payments.

Contact us

If you have a question and it’s not urgent, you can send us a secure message.

If you need help with your Centrelink online account, you can call Centrelink technical support and select option 2. Please note, this number is not for payment enquiries.

If you need help with your payment you can phone us on your payment line.

myGov

If you need help with myGov, you can:

Page last updated: 14 November 2018