Centrelink online accounts

The main way to claim a payment, update details and get reminders. It’s also how you report your income and anything else we ask for.

Soon, you’ll need a myGov account linked to Centrelink to sign in to your Centrelink account and get your Centrelink letters online. Start using myGov now and read more about changes to online letters.

Use your online account

Use your online account to:

You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.


To do your business online, you need a Centrelink online account through myGov.

If you’ve received a payment or service from us and have a Centrelink online account, you must link it to myGov. To get started, link your Centrelink online account to myGov. If you’ve already linked your account, you won’t need to do this again.

Create a myGov account and link to Centrelink

If you don’t already have a myGov account, you need to create one. Then, use your CRN to link Centrelink. To create a myGov account you need your own email address.

For help use our myGov online guides.

I don’t have a Centrelink online account

If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or your Health Care Card, if you have one.

If you don’t know your CRN or you don’t have a payment from us, go to a service centre with photo ID. Tell us you want to register for an online account.

We keep all your personal and financial details private. Read about your right to privacy.

Sign in

Sign in to your myGov account and select Centrelink.

If you have trouble signing in, check that you’re using a supported web browser.

Express Plus Centrelink mobile app

You can use your Centrelink online account through the Express Plus Centrelink mobile app.

Read about and download the app.

Online open hours

Our online services are open 24 hours a day, 7 days a week. This includes:

  • Centrelink online account
  • Express Plus Centrelink mobile app
  • Express Plus Lite mobile app

From time to time we have service interruptions for scheduled maintenance.

Session time out

Once you log on, if you don’t use your online account for more than 14 minutes, your session will time out. You’ll have to log back in to your Centrelink online account through myGov. This is a security measure to protect your information.


Online guides

We have help for online accounts and mobile apps so you can make the most out of them. You can find out how to get started, update your details and claim and manage your payments.

Online message

You can send us a secure message asking for help.


Online Services Support Hotline.

This number isn’t for questions about payments. For help with those, call the number for the type of payment you want to ask about.

Help with myGov

If you need help with myGov, you can:

Page last updated: 20 March 2018