Your obligations

You have responsibilities to make sure Centrepay is working in the best way for you.

Your must do all of the following:

  • make sure you have authorised your deductions
  • give consent to change your deductions
  • make sure your deductions are correct and we’ve paid them to the right business
  • check your deductions often using your Centrelink online account through myGov or the Express Plus Centrelink mobile app
  • tell us to put your deductions in a particular order, so we pay the important ones first
  • make sure your Centrelink payments cover your deductions and daily living expenses.

Your obligations also include that you:

  • are aware that your Centrelink payments may change
  • make up any amounts owed to a business, if we’ve reduced or suspended your payment
  • check we’ll transfer your deductions when you start a new payment
  • instruct the business to stop your deduction if you’re no longer using their services.

Read your regular payment information to find out what you need to do to keep getting your payment.

Consumer rights

When you buy goods or services you have legal rights as a consumer.

Read your regular payment information to find out what you need to do to keep getting your payment.

Read about your consumer rights on the Australian Competition & Consumer Commission (ACCC) website.

If you need help

You can get help to check and stand up for your rights from:

  • ombudsman services
  • regulators like ACCC or the Australian Securities & Investments Commission (ASIC)
  • fair trading offices in each state
  • free legal services.

Read about how to complain on the ASIC MoneySmart website.

Business obligations

Businesses have obligations too. We want to make sure Centrepay is working in the best way for you and the business you’re dealing with.

Page last updated: 22 January 2019