Centrepay

Changes to your Centrelink payments

Changes to your Centrelink payments can affect your Centrepay deductions.

If we reduce it

We’ll continue to pay your deduction until your payment is all used up.

If things change you need to let us know if we should update or delay your deductions.

You may also need to contact businesses to arrange an alternative payment method.

If we suspend it

If we restart your payment within 14 days we’ll keep your deductions going. You don’t have to do anything.

Sometimes we can suspend your payment for longer than 14 days. If this is the case, we’ll suspend your deduction.

You may also need to contact businesses to arrange an alternative payment method.

If we cancel it

We’ll cancel your deductions 14 days after we cancel your payment. If we restore your payment within the 14 days we won’t cancel your deductions.

You’ll need to contact each business that you are making a deduction to and arrange an alternative payment method.

If you change to another payment

If you change to another payment there may be a gap from when you get your current payment to your new one.

If you get it straight away, you should tell us that you want to keep going with your Centrepay deductions.

If there’s a gap, you’ll need to arrange to set up your Centrepay deductions again.

You may also need to check with each business to check if you’ve missed any bills. So you can catch up.

Page last updated: 12 May 2018