Child Care Benefit

How to claim

Check if you're eligible before you start your claim.

Child Care Benefit stopped on 1 July 2018. You can lodge a Child Care Benefit lump sum claim for child care you used on or before this date.

Before you start

Check if you're eligible for this payment before you start your claim.

Claim for approved care

Set up a Centrelink online account through myGov to claim online. If you already have one you won’t need to do this again.

To make a claim online you need a Centrelink online account linked to myGov.

I have a myGov account linked to Centrelink

Sign in to myGov to start your claim.

Sign in with myGov

I have a myGov account, but it’s not linked to Centrelink

Sign in to myGov and select Services. For help, read our online guides to link Centrelink to your myGov account.

I don’t have a Centrelink online account or a myGov account

If you’ve received a payment or service from us, you will have a Customer Reference Number (CRN). You can use this to get an online account. Find your CRN on a letter we’ve sent you or your Health Care Card, if you have one. Then, go to myGov to create a myGov account and use your CRN to link Centrelink.

If you don’t know your CRN or you haven't got a payment from us, go to a service centre. Take some photo ID and tell us you want to register for an online account.

You can then create a myGov account and link Centrelink.

Read more about Centrelink Customer Reference Numbers.

By post or in person

Complete the claim for Approved Child Care Payments - an annual lump sum payment of Child Care Benefit. Read the information booklet for more information.

When you claim for this, we’ll automatically check your eligibility for Child Care Rebate.

Claim for registered care

To claim Child Care Benefit for registered care, complete the Claim for Child Care Benefit for registered care form.

You have 12 months from the date of the care to submit your claim.

Your provider must have applied to be a Registered Carer before 2 July 2018. If they didn’t, we won’t be able to pay you for care they provided before this date. If you’re unsure, please speak to your provider.

When you claim, you must provide acceptable receipts for the care. The receipts must be in the name of you or your partner.

Your receipts must have all of the following information for each child:

  • the Registered Carer's name and address or Carer Reference Number
  • the child’s full name
  • the full name of the person who paid for the child care fee
  • the details of the care provided for each week of care including hours and amount paid
  • the Registered Carer's signature and the date

Supporting documents

You may need to provide some other documents to support your claim. We’ll tell you what we need. You’ll need to provide the documents within 14 days.

You may need to confirm your identity at your nearest service centre.

Claim outcome

We'll tell you if your claim is successful or not.

You always have the right to appeal any decision we make. Read more about reviews and appeals.

Your provider must have applied to be a Registered Carer before 2 July 2018. If they didn’t and you claim for registered care, your claim won’t be successful.

Page last updated: 5 October 2018