How to claim Child Care Subsidy.
Before you start
Check if you’re eligible for this subsidy before you start.
We pay the subsidy directly to your child care provider to reduce the fees you pay.
If you got assistance with child care fees before 2 July 2018
You need to complete an assessment. This is so we can transition you to this subsidy.
Learn more about what you need to do if you got a child care payment before 2 July 2018.
For help, use our online guide to complete your Child Care Subsidy assessment.
If you want to claim assistance with child care fees now
For help, use our online guide to claim Child Care Subsidy.
Start your claim online
To make a claim online you need a myGov account with Centrelink linked.
I have a myGov account linked to Centrelink
Sign in to myGov to start your claim.
I don’t have a Centrelink online account or myGov account
If you’ve received a payment or service from us, you can use your Customer Reference Number (CRN). Find this on a letter we’ve sent you and register for a Centrelink online account.
You can then create a myGov account and select Services to link Centrelink.
Provide supporting documents
You may need to provide some other documents to support your claim. We’ll tell you what documents we need. You’ll need to provide these within 14 days.
Submit your claim
If you're claiming online, you can submit your claim and most supporting documents electronically at the end of the process.
Read more about submitting your documents online.
If you completed your claim but the enrolment details were missing, you need to take action. Ask your provider to submit these details to us so you can confirm them.
Before you confirm these details, make sure they match your Complying Written Arrangement (CWA), including fees and sessions of care. A CWA is an agreement between you and your provider to give care in return for fees.
If the information or fees in the enrolment details don’t match your CWA, you should dispute the enrolment online. You will need to ask your provider to:
- send us updated enrolment details, or
- complete a new CWA and send updated enrolment details
Once we've received the new information, you need to confirm the enrolment details. You can do this using your Centrelink online account through myGov. Select Child Care Subsidy from the menu, then enrolment.
For help, use our online guide to confirm your child’s enrolment details.
If you think your provider is fraudulent or non-compliant, contact the Department of Education and Training (DET). Read more about the Child Care Tip-off line on the DET website.
After we assess your claim, we'll send you an assessment notice. It will tell you if you're eligible for Child Care Subsidy. If your claim was successful, the assessment notice will tell you:
- when your subsidy will start, and
- how much you’re eligible for
You can view, save and print your assessment notice in your online account. You can also subscribe to electronic messaging to get notifications from us by SMS or email.
You have the right to appeal any decision we make.
In this section
What you need to do if you got a child care payment before 2 July 2018
On 2 July 2018, Child Care Subsidy and Additional Child Care Subsidy replaced the previous child care payments we offered.
How to understand your assessment
Information to help you understand your Child Care Subsidy assessment notice.