Information for families about child care providers.
All approved child care services must comply with the law. If they don’t, they can’t get Child Care Subsidy on behalf of a family.
Read more about the Child Care Payments Compliance Program on the Department of Education and Training website.
Australian Children's Education and Care Quality Authority (ACECQA) works with states and territories. They work together to assess children's education and care services.
This includes overseeing the National Quality Framework (NQF). This is the national system for the regulation and quality assessment of approved child care services.
You can provide feedback relating to your child care service. Submit your suggestions, complaints or compliments using the Department of Education and Training’s Feedback tool.
You can do this online without logging in. Your feedback can be anonymous.
Use the tool to provide feedback about either:
- a child care service
- a child care staff member
- the Child Care Subsidy rules