Commonwealth Seniors Health Card

Supporting documents

When you claim, we’ll ask you for some documents to support your claim for a payment or service.

What documents you need

As you complete your claim you’ll be asked to provide us with certain documents or information. You’ll be told in the claim which documents you need to give to us. These are listed as required in your claim.

You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process. Call us if you're unsure which documents you need to give us.

Other documents you may need

You may need to give us other documents. These will be listed in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.

We may ask you for further information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or your claim may be rejected.

What are common documents

We've listed the documents and information we usually ask for. You may not need all of them. Your parents, your guardian or your partner may also need to provide some of these documents to support your claim.

Documents Details
Financial
  • tax file number
  • bank account details
  • savings, term deposits, mortgage offsets or overseas account details
  • investments
  • insurance agreements
  • income and assets, including real estate assets
  • superannuation
Study
  • planned and previous course details
  • scholarship details
  • enrolment details or fee receipts
  • course acceptance notices
  • academic transcripts
Employment/Work
  • income tax returns
  • employer separation certificates
  • PAYG certificates
  • payslips
  • profit and loss statements
  • Taxation Notices of Assessment (NOA), if self employed
Living arrangements
  • housing, rental property or real estate details
  • rent certificate – if you pay rent to your parents they’ll need to sign a statutory declaration, signed and declared true before an authorised witness
  • student or campus accommodation
  • proof of assets ownership documents
  • rates notices
  • living away from home
Relationships
  • parent or guardian details, including work and income details
  • partner details, including citizenship, study, work and income details
  • separation details
Residence details if you’ve lived outside Australia
  • visa information
  • the date you and your partner became Australian citizens
  • the dates you and your partner lived in other countries
Child care
  • newborn child claim proof of birth forms
  • birth certificates
  • adoption or surrogacy agreements
  • child care receipts
  • change of care documents
Medical
  • Health Care Card claims
  • medical reports
  • Centrelink medical certificates
  • doctor issued medical certificates

How to submit your documents

You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.

You can also give them to us by mail, fax, or by visiting a service centre.

Page last updated: 12 November 2018