Crisis Payment

A one off payment if you’re in difficult or extreme circumstances.

Eligibility basics

  • are eligible for an income support payment from us
  • have severe financial hardship
  • have an extreme life change such as leaving a violent relationship, getting out of jail or being a refugee, or
  • go through a natural disaster not covered by the Disaster Recovery

Eligibility & payment rates

Who can get it

You can get Crisis Payment in special circumstances if you're eligible for an income support payment.

Read more about who can get it

How much you can get and how often

The amount of Crisis Payment you can get depends on the income support payment you get.

Read more about how much you can get

Residence rules

On the day you claim Crisis Payment you must meet the residence rules of your income support payment.

Read more about residence rules

Claiming

Check if you’re eligible before you start your claim.

Then:

  • find out what you need before you start your claim
  • fill in your claim form
  • submit the form and other documents we ask for
  • wait for us to assess your claim and tell you the result

Next

Resources

Services

We can help you if you're going through family and domestic violence or extreme circumstances.

Read more about services in a crisis

Help in your language

We have a range of translated information in your language.

Call our Multilingual Phone Service to speak with a skilled bilingual service officer about Centrelink payments and services.

Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out how a change in circumstance may change the payments and services you currently get from us.

Start using Payment and Service Finder

Manage your money

 

We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

Page last updated: 11 December 2017