Crisis Payment

A one off payment if you’re in severe financial hardship and extreme circumstances.

Eligibility basics

  • be eligible for an income support payment from us, and
  • have severe financial hardship, and
  • have an extreme life change such as leaving a violent relationship, getting out of jail or being a refugee, or
  • go through a natural disaster not covered by the specific Disaster Recovery Payment

Eligibility & payment rates

Who can get it

You can get this payment in special circumstances if you're eligible for an income support payment.

Read more about who can get it

How much you can get and how often

The amount you can get depends on the income support payment you get.

Read more about how much you can get

Residence rules

On the day you claim this payment you must meet the residence rules of your income support payment.

Read more about residence rules


Before you start your claim check if you’re eligible.


  • find out what you need before you start your claim
  • fill in your claim form
  • submit the form and other documents we ask for
  • wait for us to assess your claim and tell you the result



Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out what a change in circumstance might mean for the payments and services you currently receive from us.

Start using Payment and Service Finder


We can help you if you're going through family and domestic violence or extreme circumstances.

Read more about services in a crisis

Manage your money


We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money

Help in your language

We have a range of translated information in your language.

Call our Multilingual Phone Service to speak with a skilled bilingual service officer about Centrelink payments and services.

Page last updated: 2 March 2018