What documents you need
As you complete your claim we’ll ask you to provide us with certain documents or information. We tell you in the claim which documents you need to give to us. We list the documents as required in your claim.
You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process. Call us if you're unsure which documents you need to give us.
Other documents you may need
You may need to give us other documents. These are in a list in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.
We may ask you for further information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or we may reject your claim.
What are common documents
We've listed the documents and information we usually ask for. You may not need all of them. Your parents, your guardian or your partner may also need to provide some of these documents to support your claim.
- tax file number
- bank account details
- savings, term deposits, mortgage offsets or overseas account details
- insurance agreements
- income and assets, including real estate assets
- planned and previous course details
- scholarship details
- enrolment details or fee receipts
- course acceptance notices
- academic transcripts
- income tax returns
- employer separation certificates
- PAYG certificates
- profit and loss statements
- Taxation Notices of Assessment (NOA), if self employed
- housing, rental property or real estate details
- rent certificate – if you pay rent to your parents they’ll need to sign a statutory declaration, signed and declared true before an authorised witness
- student or campus accommodation
- proof of assets ownership documents
- rates notices
- living away from home
- parent or guardian details, including work and income details
- partner details, including citizenship, study, work and income details
- separation details
|Residence details if you’ve lived outside Australia
- visa information
- the date you and your partner became Australian citizens
- the dates you and your partner lived in other countries
- newborn child claim proof of birth forms
- birth certificates
- adoption or surrogacy agreements
- child care receipts
- change of care documents
- Health Care Card claims
- medical reports
- Centrelink medical certificates
- doctor issued medical certificates
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.
You can also give them to us by mail, fax, or by visiting a service centre.