Disability Medical Assessment

You may need to attend a Disability Medical Assessment for a Disability Support Pension (DSP) claim or medical review.

About the assessment

If you’ve had a Job Capacity Assessment, you may also need to attend a Disability Medical Assessment. This assessment takes place with a Government-contracted Doctor.

The Government-contracted Doctor will assess your medical evidence. They help us decide if you’re medically eligible for DSP.

They may contact your own doctor or specialist for more information.

A company called Sonic HealthPlus conducts the assessments. They’ll contact you to make an appointment. There’s no charge for this service. You should allow up to an hour for your assessment.

About your appointment

If you need to attend an assessment, Sonic HealthPlus will contact you. They may send you an SMS before they call. If they can’t reach you by phone they may send you a letter asking you to contact them.

During the phone call, they’ll book your assessment. If you need any help, like wheelchair access, don’t forget to let them know.

Most appointments are in person at a Sonic HealthPlus clinic close to you. In some cases, your appointment may be by video conference.

If you don’t attend your appointment, we may:

  • reject your claim
  • cancel your DSP, or
  • stop your DSP until you attend

If you can’t attend your appointment

You must tell Sonic HealthPlus no later than 24 hours before the appointment.

If you need to discuss your appointment, call the Sonic HealthPlus Disability Medical Assessment Contact Centre on 1300 295 822. They’re open from 8 am to 5 pm, Monday to Friday.

What to bring

When you attend your appointment bring:

  • identification, for example your driver licence or Australian Passport
  • any new medical evidence you haven’t already given us
  • aids, equipment or assistive technology you use, such as hearing or visual aids
  • a relative, friend or an advocate for support, if you want

You don’t need to bring information you’ve already provided to us for your claim or review.

At your appointment

The Government-contracted Doctor will talk to you about:

  • your condition and medical evidence
  • the impact of your condition on your day to day life

They won’t:

  • diagnose your condition, or
  • provide medical advice or treatment

After your assessment

The Government-contracted Doctor will:

  • write a report about the impact of your condition, and
  • send the report to us

We’ll write to you with the outcome of your claim or medical review.

Call the people with disability line if you want a copy of your report. We’ll tell you if you need to make a formal Freedom of Information request.

Your privacy

You have the right to have your personal information kept private. The Government-contracted Doctor will keep your information safe. They must protect your privacy.

If you have questions

Watch our video on Disability Medical Assessments to find out more about the review process.

You can also call the people with disability line if you have questions about your assessment. If you still have concerns, you can give us feedback or make a complaint.

Page last updated: 8 April 2019

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