Job Capacity Assessments

You may need to attend a Job Capacity Assessment for a Disability Support Pension claim or medical review.

The assessment

A qualified health or allied health professional employed by us completes the assessment. There is no charge for this service.

The assessor:

  • considers medical evidence provided by your own treating health professional, and
  • may contact them to clarify information about your condition

This assessment helps us to understand:

  • how your condition affects your ability to work
  • if you’re medically eligible for DSP
  • any help you may need to get a job

Allow up to an hour for your assessment.

Your appointment

If you need to attend an assessment, we’ll contact you to make an appointment.

Most appointments are in person at a service centre. In some cases, your appointment may be by phone or video conference.

If you don’t attend your appointment we may:

  • reject your claim
  • cancel your DSP, or
  • stop your DSP until you do attend

If you can’t attend your appointment, you must call us on the phone number we give you when we make the appointment.

Contact us before your appointment if you have:

  • difficulty attending in person, for example, because of mobility issues, or
  • any special requirements, for example, you prefer an assessor of a particular gender to interview you because of your cultural or religious beliefs

What to bring

When you attend your appointment bring:

  • any new medical evidence you’ve not already given us
  • aids, equipment or assistive technology that you use, such as hearing or visual aids
  • a relative, friend or an advocate for support, if you want

At your appointment

The assessor will talk to you about:

  • your conditions and medical evidence
  • any barriers to work you may have
  • any recent assistance or rehabilitation that you’ve had, and
  • services to help you find and keep a job, if required

After your assessment

The assessor will write a report about how your condition affects your ability to work.

We’ll contact you:

Tell us if you want a copy of your report. We can tell you if you need to make a formal Freedom of Information request.

Your privacy

You have the right to have your personal information kept private. The assessor must protect your privacy and keep your information safe.

If you have questions

Contact us if you have questions about any part of your assessment. If you still have concerns, you can give us feedback or make a complaint.

Page last updated: 8 April 2019

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