How to claim

Complete the following steps to claim Disability Support Pension online. Before you start, check if you can get it.

Steps to claim Disability Support Pension

  1. Visiting a service centre
     

    1. Get ready to claim

    Before you start, you can use our DSP pre-claim guide to help you decide whether to claim.

    The easiest way to claim is online. If you have a correspondence nominee they can also claim for you online.
    To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online you can claim by form.

  2. Gather Documents
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

    You’ll need medical evidence for the claim.

    You need to give us all the medical evidence and supporting documents we ask for. If you don’t, we may not accept your claim or we may reject it.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Disabled, ill or injured, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • you've submitted your claim
    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    If we need more details we’ll ask you for them.

    We’ll also let you know the result of your claim. We'll send a letter to either your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 15 November 2019