Claiming by form

If you can't claim online, complete the following steps to claim Disability Support Pension by using a form. Before you start, check if you can get it.

Read more about how to claim online.

Steps to claim Disability Support Pension

  1. Visiting a service centre

    1. Get ready to claim

    Print the Claim for Disability Support Pension form. The claim form includes:

    • a medical evidence checklist
    • a consent to disclose medical information.

    If you don’t have access to a printer you can either:

    We’ll check if you need to complete other forms to support your claim.

  2. Gather Documents

    2. Get your documents ready to claim

    You’ll need to get supporting documents ready to help answer some of the questions in the claim. This includes the medical evidence you need for your claim. Use the checklist in the claim form to work out what medical evidence you need.

    You may need to confirm your identity with us before you start your claim.
  3. Claim online

    3. Make your claim

    Fill in and sign the following forms:

    1. Claim for Disability Support Pension form. The claim form guides you through the questions and tells you what supporting documents we need. This includes other forms you may need to complete.
    2. Consent to disclose medical information form. If you printed the claim form, the consent form is on the last page. We may need to talk to your treating health professionals about your medical evidence. The form gives your consent for your treating health professionals to talk to us. You don’t have to complete this form. But if you don’t provide your consent, we may not have enough information to assess your Disability Support Pension claim.

    4. Submit your claim

    Submit the completed forms with any supporting documents, medical evidence and other forms we’ve asked for. If you don’t, we may not accept your claim or we may reject it.

    The easiest way is to submit your documents online. If you can’t submit online you can either:

    Call the People with disability line or visit a service centre if you can’t submit a claim because of either:

    • a crisis
    • any reason outside your control.
  5. Gather Documents

    5. Wait for the result of your claim

    We'll contact you if either:

    • we need more details
    • you need to attend an assessment.

    We'll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know:

    • when you’ll get your first payment
    • how much you’ll get.

    If you don’t agree with our decision call the People with disability line. We’ll explain it and make sure it’s correct.

    If you still don’t agree, you can ask us to review our decision.

Page last updated: 20 September 2019