Income Management

A way to help you manage your money to meet essential household needs and expenses.

You need to know

How it works

Income Management helps you manage your payments for essentials like food, rent and bills.

You don’t get less money, but you do get it differently. We’ll work with you to manage your payments.

You can’t use your income managed money to buy:

  • alcoholic products
  • tobacco products
  • pornography
  • gambling products and services, or
  • homebrew kits or concentrates

You can spend the rest of your money how you like.

Where is it

Income Management is available in:

  • the Northern Territory
  • Western Australia - metropolitan Perth, Peel and Kimberley regions, Ngaanyatjarra (NG) Lands, Laverton Shire
  • Queensland - Logan, Rockhampton, Livingstone, Cape York, Doomadgee
  • New South Wales - Bankstown
  • South Australia - Playford, Greater Adelaide, Anangu Pitjantjatjara Yankunytjatjara (APY) Lands
  • Victoria - Shepparton

Who can refer you

Referrals can come from:

What may be different

Your payments can be managed if you:

Referral by child protection authority

Your payments can be income managed if your local child protection authority refers you.

Read more about referral by a child protection authority

Referral by the Family Responsibilities Commission

Your payments can be income managed if the Family Responsibilities Commission (FRC) in Queensland refers you.

Read more about a referral by the FRC for Income Management

Supporting People at Risk

Your payments can be income managed if an approved organisation refers you.

Read more about supporting people at risk

Vulnerable Welfare Payment Recipients

Your payments can be income managed if a social worker refers you or you’re a vulnerable young person.

Read more about vulnerable welfare payment recipients

Youth and long term payment recipients

Your payments may be income managed because you live in the Northern Territory and have been receiving a specific payment.

Read more about youth and long term payment recipients

Voluntary Income Management

You can volunteer for Income Management if you need help with managing your payments.

Read more about Income Management

Help to budget

If you want help to manage your money, we can refer you to a financial management program.

It’s free and private, and can help with:

  • budgeting
  • saving
  • managing debt

Talk to us to find your nearest provider.

Read about managing your money.

Locations

New South Wales

Not everyone’s payment is income managed in New South Wales.

Who it affects

Your payments can be income managed if you live in Bankstown and:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

Northern Territory

Not everyone’s payment is income managed in the Northern Territory.

Who it affects

Your payments can be income managed if you live in the Northern Territory and:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

School Meals Programs

Your child can get a healthy meal at school in most Northern Territory communities.

The cost for meals changes between schools. Your child’s school can tell you exact costs. You can pay through Income Management, Centrepay or direct debit.

For more information:

Queensland

Not everyone’s payment is income managed in Queensland.

Who it affects

If you get a payment from us and you live in Logan, Rockhampton or Livingstone, your payment may be income managed if:

If you get a payment from us and you live in Aurukun, Coen, Doomadgee, Hope Vale or Mossman Gorge or their outstations, your payment may be income managed if:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

South Australia

Not everyone’s payment is income managed in South Australia.

Who it affects

If you get a payment from us and you live in Playford or Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, your payment may be income managed if:

If you get a payment from us and you live in the Greater Adelaide region, your payment may be income managed if:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

Victoria

Not everyone’s payment is income managed in Victoria.

Who it affects

Your payments can be income managed if you live in Shepparton and:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

Western Australia

Not everyone’s payment is income managed in Western Australia.

Who it affects

If you get a payment from us and you live in metropolitan Perth, the Peel or Kimberley regions, Ngaanyatjarra (NG) Lands or Laverton Shire, your payment may be income managed if:

If you get a payment from us and you live in the Ngaanyatjarra (NG) Lands or Laverton Shire, your payment may be income managed if:

How you know

If you’ve been referred for Income Management, we’ll contact you.

What you need to do

If your payment is income managed you need to tell us if you move. This is so we can help you update any payments from your income managed money.

Managing your payment

Access your income managed money

You can access your income managed money in many ways.

BasicsCard

Use your BasicsCard at approved businesses to pay for essential household needs and expenses.

Direct payment

Ask us to set up regular or one-off payments to stores, landlords, real estate agents, or other service providers.

Self service

There are self service options you can use to access your income managed money.

Read more about self service options.

Talk to us

Call us on the Income Management line and we’ll help you access your income managed money.

What you can’t use your money for

You can’t use your income managed money for:

  • alcoholic products
  • tobacco products
  • pornography
  • gambling products and services
  • homebrew kits or concentrates

Access your money while travelling

You can use your BasicsCard to access your income managed money when you travel.

Where you can use it

You can use your BasicsCard when you travel, the same way you would at home at approved stores and businesses.

Search for businesses that accept BasicsCard where you are travelling to.

Remember to take your BasicsCard with you when you travel.

If a business doesn't accept BasicsCard, call us. We can help you pay another way.

Self service for Income Management and BasicsCard

Self service is a fast and easy way to manage your money.

Read more about self service for Income Management and BasicsCard

Resources

Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out what a change in circumstance might mean for the payments and services you currently receive from us.

Start using Payment and Service Finder

Manage your money

 

We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

Related payments and services

Page last updated: 27 August 2017