Vulnerable Welfare Payment Recipients

Your payments can be income managed if a social worker refers you or you’re a vulnerable young person.

A social worker can refer you for Income Management because they believe Income Management can help you and your family.

You’ll be income managed for 12 months. After that, a social worker will review your progress. Depending on the result, Income Management may continue.

Your payments can also be income managed if you aren’t a full time student, apprentice or currently volunteering for Income Management and you:

  • get the Unreasonable to Live At Home payment rate
  • are under 16 years of age and get a Special Benefit payment, or
  • are under 25 years of age, released from prison and had a Crisis Payment in the last 13 weeks

You’ll be income managed for 12 months.

What happens to your money

We’ll manage:

  • 50% of your payments, and
  • 100% of any advance and lump sum payments

The rest of your payments will be paid as usual.

Exclusion from Income Management

You can be excluded if:

  • Income Management will place your mental, physical or emotional wellbeing at risk, or
  • you had less than 25% of your basic rate of payment for at least 4 of the last 6 fortnights

If you’re excluded, Income Management stops for 12 months unless your circumstances change.

You can’t be excluded from Income Management if you were referred by a social worker.

For more information, contact the Income Management line.

Reviews and appeals

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 23 April 2019

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