Individuals
Child Support online accounts and Express Plus Child Support mobile app are currently unavailable due to maintenance.
Centrelink online accounts and Express Plus Centrelink mobile app are currently unavailable due to maintenance.

Register for an online account or read our online guides for help.

Business
Child Support Business online accounts are currently unavailable due to maintenance.
Centrelink Business Online Services are currently unavailable due to maintenance.

How to claim if you're in Australia

The steps to claim under a social security agreement if you’re claiming when you’re in Australia.

Steps to claim an Australian payment

Complete the following steps to claim Australian payments when you’re in Australia. Before you start, check if you can get a payment.

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim. If you have a partner, they may also need to confirm their identity.

    If you can’t claim online, talk to us. Our staff will ask you some questions and help you with your claim. You can either:

  2. Gather Documents
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Make a claim, then Start a new claim.
    3. Under the claim type or name, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • an estimated completion date
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim. We'll send a letter to your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Claim a payment from another country

If you’re in Australia, you can claim a payment from another country.

You can claim by either:

Page last updated: 31 May 2019

Was this page useful?
Why?
Why not?

Thank you for your feedback.