Low Income Health Care Card

Claiming

Check if you’re eligible before you start your claim. The easiest way to claim the Low Income Health Care Card is online.

Then:

  • find out what you need before you start your claim
  • fill in your claim
  • submit your claim and any documents we ask for
  • wait for us to assess your claim and tell you the result

Before you start

You should:

Information you may need for your claim

You may need to give us:

  • original identity documents
  • you and your partner’s income and assets details
  • your bank account details
  • you and your partner’s tax file numbers

Start your claim

The easiest way to claim is online. You don’t need to finish your online claim all at once. You can save your answers and finish it later.

Start your claim online

To make a claim online you need a myGov account linked to Centrelink.

I have a myGov account linked to Centrelink

Sign in to myGov to start your claim.

Sign in with myGov

I have a myGov account, but it’s not linked to Centrelink

Sign in to myGov and select Services. For help, read our online guides to link Centrelink to your myGov account.

I don’t have a Centrelink online account or a myGov account

If you’ve received a payment before, use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or on your Health Care Card, if you have one. Then, go to myGov to create a myGov account and use your CRN to link Centrelink.

Go to a service centre with photo ID if you:

  • don’t know your CRN, or
  • haven't got a payment before

You can then create a myGov account and link Centrelink.

If you can’t claim online

Submit your claim

You need to submit:

  • your claim
  • any other documents we’ve asked for

You can do this online by post or at a service centre.

Submit other documents

We may ask you for documents to help us assess your claim. If we do, you must give these to us when you submit your claim.

You need to give us your documents within 14 days of starting your claim. This is so we can give you your card from the earliest date.

We may not accept your claim if you don't give us all of the documents we ask for.

Proof of identity

You may need to confirm your identity when you claim.

To confirm your identity, you’ll need to visit a service centre and show us your original identity documents. Once you've done this, you can submit your documents online using the Upload documents service.

Track your claim

Once you submit your claim online, you’ll get a receipt telling you:

  • your claim is submitted
  • the ID number of your claim
  • a link to track its progress, and
  • an estimated completion date – there are different waiting times that may apply to you

You can track the progress of your claim using your:

  • Centrelink online account through myGov
  • Express Plus Centrelink mobile app

If you’re using your online account, the homepage will show the progress of your claim.

Once it’s finalised, the homepage will show either approved or rejected. If you’re using the app, select menu and then My claims.

You’ll see an estimated date of completion for your claim in your online account. We aim to complete claims by this date however, in busy periods, it may take a little longer.

If your circumstances change after you submit your claim, let us know. You can:

Check your myGov Inbox

We’ll let you know the result of your claim through your myGov Inbox.

If we need more details, we'll send a message to your myGov Inbox.

If you think we’ve made a mistake, you can ask us to review our decision.

Page last updated: 19 July 2018