Mobile Service Centres

Our staff travel in Mobile Services Centres to rural and regional areas to help people with our services and payments.

How we can help

We offer a wide range of services to meet the changing needs of rural and regional communities. We can help you with:

  • new claims for most Centrelink payments
  • updating your information in our records
  • confirming documents and supporting information, such as certifying copies of birth certificates.

We can also give you information about:

  • how financial matters may impact your payments
  • payment and service options to suit your needs
  • child support payment and service options
  • rural payment entitlements for eligible farmers
  • Medicare transactions
  • Medicare registrations
  • social work support and referrals
  • access to Self Service Terminals
  • help with using online accounts and Express Plus mobile apps
  • free hearing health checks for people 16 and over.

Who we help

We give information, assistance and support to rural and regional residents, including:

  • older Australians
  • families
  • students
  • job seekers
  • people with disability
  • carers
  • farmers
  • self employed people.

We can help with emergency on the ground support for Australian Government disaster recovery efforts.

Our mobile service centres have information about Department of Veterans’ Affairs programs and support services for veterans and their families. Read more about the Client Service Pilots on the Department of Veterans’ Affairs website.

When and where to find us

Both Mobile Service Centres are being deployed to serve drought-affected communities for the remainder of 2018 and into 2019. Golden Wattle is currently visiting affected areas of NSW and QLD and Desert Rose will be returning from WA to visit affected communities in SA and VIC. The focus of these visits will be delivering a range of human services including assistance through the expanded Farm Household Allowance measure.

New South Wales

Where and when Golden Wattle is visiting:

Where When
Lake Cargelligo, near the Lower Lachlan Community Services Building, Foster Street 18 October, 9:00 am to 3:30 pm
West Wyalong, Church Street car park, Church Street 19 October, 9 am to 3 pm
Narrandera, near Coles Supermarket, Bolton Street 22 October, 10 am to 4 pm
Ardlethan, near Ardlethan Bowling Club car park, Ariah Street 23 October, 9:30 am to 11:30 am
Ariah Park, in front of old Westpac Building, Coolamon Street 23 October, 1:30 pm to 4:00 pm
Temora, near the Community Centre, Hoskins Street 24 October, 9 am to 4 pm
Grenfell, opposite the Library, Main Street 25 October, 9:30 am to 3:30 pm
Cassilis, in front of the Community Centre, Buccleugh Street 30 October, 9:30 am to 3:30 pm
Denman, adjacent to the Royal Hotel, Palace Street 31 October, 9 am to 4 pm
Gresford, Gresford Bowling Club car park, Park Street 1 November, 9:30 am to 12:00 pm
Paterson, Paterson CBC car park, Duke Street 1 November, 1:30 pm to 4:00 pm
Nowendoc, near the Nowendoc Hall, Nowendoc Road 2 November, 10 am to 2 pm
Stroud, near Stroud Swimming Pool, Cowper Street 5 November, 9:30 am to 2:30 pm
Scone, near Scone Shopping Village, Kingdon Street 6 November, 9 am to 4 pm
Merriwa, in front of the Fitzroy Hotel, Bettington Street 7 November, 9 am to 2 pm
Singleton, Growing Hunter Beef Event, Singleton Showground, Gas Street 8 November, 9 am to 4 pm
Gulgong, near the Rotunda, Herbert Street 13 November, 9 am to 3 pm
Coonabarabran, Community Services Building car park, King Street 14 November, 9 am to 3 pm
Coolah, in front of the Council Chambers, Binnia Street 15 November, 9 am to 4 pm
Baradine, in front of the library, Wellington Street 16 November, 9:30 am to 3:00 pm
Carinda, near the General Store, Carinda - Walgett Road 19 November, 9 am to 11 am
Cumborah, near the Community Centre, Cumborah Street 19 November, 1:30 pm to 4:00 pm
Pilliga, near the Community Link Centre, Dangar Street 20 November, 10:00 am to 3:30 pm
Warialda, Council Chambers car park, Stephen Street 21 November, 10:30 am to 3:30 pm
Mungindi, in front of the Rural Transaction Centre, St George Street 22 November, 10:00 am to 2:30 pm

Where and when Desert Rose is visiting:

Where When
Tocumwal, Tocumwal Foreshore, Deniliquin Road

6 November, 10 am to 4 pm

Finley, near Central Arcade, Pinnuck Street 7 November, 9 am to 4 pm
Mathoura, Mathoura Visitor Centre car park, Moama Street 8 November, 9 am to 11 am

Victoria

Where and when Desert Rose is visiting:

Where When
Boort, opposite the Information Centre, Godfrey Street 18 October, 9:00 am to 2:30 pm
Charlton, in front of the Shire Office, High Street 23 October, 10 am to 4 pm
Wycheproof, in front of the Men’s Shed, 271 Broadway 24 October, 9 am to 4 pm
Donald, near Donald Mall, Woods Street 25 October, 9:30 am to 4:00 pm
St Arnaud, Market Square car park, Market Street 26 October, 9:00 am to 3:30 pm
Birchip, in front of Memorial Park, Cumming Avenue 29 October, 10 am to 4 pm
Hopetoun, near Gateway BEET, Corner Lascelles & Austin Streets 30 October, 9 am to 4 pm
Warracknabeal, adjacent to the Tourist Information Centre, Scott Street 31 October, 9 am to 4 pm
Rupanyup, opposite Boyd’s Cafe, Cromie Street 1 November, 9 am to 2 pm
Gunbower PM, near the Post Office, Murray Valley Highway 8 November, 1:30 pm to 4:00 pm
Lockington, near Lockington Community Centre, Shakespeare Crescent 9 November, 9 am to 4 pm
Tongala, near the Shire Office, Mangan Street 12 November, 9 am to 4 pm
Nathalia, Centre Road Parking Area, Blake Street 13 November, 9 am to 4 pm
Katamatite, near the Katamatite Hall, Benalla – Tocumwal Road 14 November, 9:30 am to 11:30 am
Tungamah, near the Town Hall, Barr Street 14 November, 1 pm to 4 pm
Numurkah, near the Town Hall, Knox Street 15 November, 9 am to 4 pm

Page last updated: 18 October 2018