Newstart Allowance

How to claim

There are 8 steps to claim Newstart Allowance. Before you start, check if you can get it.

To complete your claim you will need to:

  • answer the questions
  • give us your documents
  • book an appointment
  • submit your claim

Steps to claim Newstart Allowance

  1. Test

    1. Create accounts and link them

    If you've never claimed before, you need to create a Centrelink account by bringing 3 documents to prove your identity to a service centre.

    You'll need to link this account to your myGov account. If you don't have a myGov account, create one today.

  2. Gather Documents

    2. Get your documents ready

    You'll need some documents to prove you should get Newstart.

    You must get separation certificates from every employer you've finished working for in the last 12 months.

  3. Claim online

    3. Fill in the claim

    Sign in to myGov. Go to your Centrelink online account and start the Newstart claim.

    You must agree to make some commitments while you get Newstart payments.

    Sign in to myGov now


    4. Give us your documents

    You must give us information or documents we ask for before you submit your claim. These may include supporting documents or other forms you need to complete.

    You can upload documents with your Centrelink online account through myGov or the Express Plus Centrelink mobile app.


    5. Phone appointment with us

    You also need to book an appointment with us. This is a time for us to call you, and is very important.

    Once you’ve booked your appointment, you can then submit your claim.

    Make sure you submit your claim on the same day as you book your appointment. If you forget, we’ll have to cancel your appointment.

    During the call we'll explain the things you need to do and book you an appointment with an employment services provider.


    6. Meet with an employment services provider

    You'll meet with an employment services provider such as jobactive. They will talk about your skills and help you look for work.

    Read more about jobactive on the Department of Employment website.


    7. Check your claim

    Check your claim after you’ve submitted it. Sign in to your Centrelink online account or Express Plus Centrelink mobile app and use the Claim Tracker to follow its progress. There’s no need to call or visit a service centre.

    We’ll let you know the result of your claim through Claim Tracker, your myGov Inbox or through Electronic messaging. This might include:

    • if your claim was successful
    • when your payment starts
    • how much you'll get

    You can expect to hear from us within 21 days of lodging your claim. If we need more information we’ll send a message to your myGov Inbox and add a new task to your claim’s Task list. You can access your Task list in your Centrelink online account or Express Plus Centrelink mobile app.

    If you think we’ve made a mistake you can ask us to review our decision.


    8. Report

    You won't get your first payment until you make your first report.

    We’ll tell you the date you need to report when we let you know the result of your claim.

    You need to be looking for a job and reporting to us every 2 weeks to keep getting Newstart Allowance.

Page last updated: 20 September 2018