There are 8 steps to claim Newstart Allowance. Before you start, check if you can get it.
To complete your claim you will need to:
- answer the questions
- give us your documents
- book an appointment
- submit your claim
Steps to claim Newstart Allowance
4. Give us your documents
You must give us the information or documents we ask for within 14 days of starting your claim.
You’ll need to do this before you can submit your claim. You can upload documents with your Centrelink online account through myGov or the Express Plus Centrelink mobile app.
5. Phone appointment with us
You also need to book an appointment with us. This is a time for us to call you, and is very important.
Once you’ve booked your appointment, you can then submit your claim.
Make sure you submit your claim on the same day as you book your appointment. If you forget, we’ll have to cancel your appointment.
During the call we'll explain the things you need to do and book you an appointment with an employment services provider.
6. Meet with an employment services provider
You'll meet with an employment services provider such as jobactive. They will talk about your skills and help you look for work.
Read more about jobactive on the Department of Employment website.
7. Check your claim
Check your claim after you’ve submitted it. Sign in to your Centrelink online account or Express Plus Centrelink mobile app and use the Claim Tracker to follow its progress. There’s no need to call or visit a service centre.
- if your claim was successful
- when your payment starts
- how much you'll get
You can expect to hear from us within 21 days of lodging your claim. If we need more information we’ll send a message to your myGov Inbox and add a new task to your claim’s Task list. You can access your Task list in your Centrelink online account or Express Plus Centrelink mobile app.
If you think we’ve made a mistake you can ask us to review our decision.
In this section
Setting up online accounts
To claim Newstart Allowance online you need a Centrelink online account and a myGov account. You need to do 4 things to create your accounts and make a claim.
When you apply, we’ll ask you for some documents to support your Newstart Allowance claim.
Complete the online claim
Your claim for Newstart will take around 30 to 60 minutes to complete online.
As part of your Newstart online claim you’ll book a phone appointment with us.