Newstart Allowance

How to claim

Complete the following steps to claim Newstart Allowance. Before you start, check if you can get it.

Steps to claim Newstart Allowance

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online, you can either:

  2. Gather Documents
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

    You must get separation certificates from every employer you've finished working for in the last 12 months.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Make a claim, then Start a new claim.
    3. Under Looking for work, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes:
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • an estimated completion date
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We’ll also tell you the date you need to report. You won't get your first payment until you make your first report. We'll send a letter to your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 26 October 2018