How to claim
Complete the following steps to claim Newstart Allowance. Before you start, check if you can get it.
Steps to claim Newstart Allowance
1. Get ready to claim
The easiest way to claim is online.If you have a correspondence nominee they can also claim for you online.
To claim online, you need a myGov account linked to Centrelink. If you have a nominee they also need to have their own account.
If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.You may need to confirm your identity with us before you start your claim.
If you can’t claim online, you can either:
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Under Looking for work, select Get started.
- Answer all the questions. Each screen has information to help you complete the claim. This includes:
- Submit your claim.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim
- the date we estimate your claim will be complete
- a link to track its progress.
We’ll let you know the result of your claim. We’ll also tell you the date you need to report. You won't get your first payment until you make your first report. We'll send a letter to either your:
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
To claim Newstart Allowance online you need a Centrelink online account and a myGov account. You need to do 4 things to create your accounts and make a claim.
When you claim, we’ll ask you for some documents to support your claim for a payment or service.
When you submit your claim for Newstart Allowance, we may ask you to give us more information.
Your claim for Newstart will take around 30 to 60 minutes to complete online.
As part of your Newstart online claim you’ll book a phone appointment with us.
You can have an authorised representative deal with us on your behalf. You can authorise them to enquire, act or get payments for you.
Page last updated: 9 August 2019