Newstart Allowance

Phone appointment

As part of your Newstart online claim you’ll book a phone appointment with us.

You need to make sure you answer this call, so please check the date and time. The call will come from a private number.

During the call we’ll explain some of the things you’ll need to do. This could be:

  • booking an appointment with an employment services provider, such as jobactive - read more about jobactive on the Department of Jobs and Small Business website
  • agreeing to continue looking for work
  • submitting any additional documents
  • getting an assessment of your circumstances and medical conditions
This information was printed Thursday 23 May 2019 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.

Page last updated: 12 May 2018