How to report and manage your payment

There are things you need to do while you’re getting Newstart, including looking for work.

You'll need to:

If you don’t report every 2 weeks your payment will stop.

If you report late, your payment will be late.

If you don’t do the things in your Job Plan we can reduce or stop your payments.

You may even end up with a debt you will need to repay.

Read more about when penalties apply.

Report your income

Every 2 weeks you need to tell us what you and your partner earned in the last 14 days.

You must report even if you didn’t earn anything.

We’ll tell you which dates you must report on.

You can report:

Read about how to report the right amount.

Working Credit

Working Credit lets you keep more of your income support payment and benefits while you're working.

Read more about Working Credit.

Follow your Job Plan

When you go on Newstart you make a Job Plan with us or with your employment services provider.

Your Job Plan sets out the things you agree to do. It gives you the best chance of getting a job. The plan can include applying for jobs, training or studying.

When you report your income every 2 weeks you also confirm you’re doing what your Job Plan says.

Your employment services provider will tell us if you haven’t done what your Job Plan says.

Employment Services Assessments

Talk to your provider if you’re finding it hard to do the things in your Job Plan.

You may need to go to an Employment Services Assessment. This assessment helps us understand:

  • your barriers to work
  • your capacity to work due to disability, illness or injury
  • the best employment services program to suit you, if needed.

Page last updated: 23 September 2019