What other services are available

We have a range of other services to help you manage your Newstart payment, or get extra support.

Payment options

Advance payment

You may get part of your income support early. This is an advance. You pay it back out of your normal payments from us.

Read more about advance payment.

Weekly payment option

In certain circumstances you can get your income support payment weekly, instead of fortnightly.

Read more about weekly payments.

Manage your money

We’ve got advice and tools to help you budget your money, understand borrowing and credit, and manage debt.

Read about how to manage your money.

Owing money

If you owe us money, you will need to pay us back.

Read more about owing money and how to avoid a debt.

Supporting services

Financial Information Services

Our Financial Information Service gives you free, confidential help and information on money and lifestyle issues.

Read more about Financial Information Service.

Help from social workers

Our social workers can offer support and information to help you during difficult times. Social workers can link you to other supports and services.

Read more about social workers.

Community engagement officers

Our community engagement officers visit local drop-in centres, hostels, refuges, mental health centres and other locations.

They can help with your income support payment and connect you with other support services you may need.

Read more about community engagement officers.

jobactive - helping you get work

jobactive is a service that helps connect you with employers and find work.

Read about jobactive on the Department of Employment, Skills, Small and Family Business website.

Multicultural services

Our multicultural service officers can help migrant and refugee communities connect with our services. Call and talk to someone in your language.

Read more about multicultural service officers.

Support for Indigenous Australians

Support is available to help Indigenous Australians access government payments and services.

For help with any of your payments, call the Indigenous services line.

Read more about support for Indigenous Australians.

Page last updated: 3 July 2019

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