Check if you meet all the rules before you start your claim. You can claim Parenting Payment after the birth of your child.
- find out what you need before you start your claim
- fill in your claim form
- submit the form and other documents we ask for
- wait for us to assess your claim and tell you the result
You can’t submit a claim for Parenting Payment before the birth of your child.
We can pay you from your child’s birth date or the date you became the child’s principal carer.
This can be done if you submit a claim within 4 weeks of those dates.
Before you start
- check to see if you can get Parenting Payment
- read the information you need to know about your claim for Parenting Payment
- create a Centrelink online account through myGov to claim online - if you already have one you won't need to do this again
- find the information you need for your claim
Information you need for your claim
You need to give us:
- original documents to confirm your identity
- your and your partner’s income and assets details
- your bank account name, number and BSB number
- your and your partner’s tax file number
Start your claim
The easiest way to claim is online. You don’t need to finish your online claim all at once. You can save your answers and finish it later. You need to finish it within 14 days.
Start your claim online
To make a claim online you need a myGov account linked to Centrelink.
I have a myGov account linked to Centrelink
Sign in to myGov to start your claim.
I have a myGov account, but it’s not linked to Centrelink
Sign in to myGov and select Services. For help, read our online guides to link Centrelink to your myGov account.
I don’t have a Centrelink online account or a myGov account
If you’ve received a payment before, you can use your Customer Reference Number (CRN) to get an online account. Find your CRN on a letter we’ve sent you or on your Health Care Card, if you have one. Then, go to myGov to create a myGov account and use your CRN to link Centrelink.
- don’t know your CRN, or
- haven't got a payment before
You can then create a myGov account and link Centrelink.
If you can't claim online
If you can’t claim online:
- complete the Claim for Parenting Payment form
- call the Families line, or
- go to a service centre and use the self service terminals or ask for the forms you need
Submit your claim
You need to submit:
- your claim
- any other documents we’ve asked for
If you're claiming online and have a partner, you’ll need to submit the Partner Details – Parenting Payment Partnered form.
Submit other documents
We may ask you for documents to help us assess your claim. If we do, you may need to provide these to us before you can submit your claim.
You can provide some documents we ask for after you submit your claim. You must do this within 14 days of submitting your claim.
We can’t process your claim if you don't give us all of the documents we ask for.
We can pay you from your claim submission date if:
- you provide all documents within 14 days of the submission date
- you're eligible for Parenting Payment
Proof of identity
You or your partner may need to confirm your identity when you claim.
To confirm your identity you’ll need to visit a service centre and show your identity documents. Once you've done this, you can submit your remaining documents online using the upload documents service.
Track your claim
Once you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim
- a link to track its progress, and
- an estimated completion date - there are different waiting times that may apply
You can track the progress of your claim using your:
- Centrelink online account through myGov
- Express Plus Centrelink mobile app
If you’re using your online account, the homepage will show the progress of your claim. Once it’s finalised, this page will show either approved or rejected. If you’re using the app select menu and then My claims.
We aim to complete claims by this date however, in busy periods, it may take a little longer.
If your circumstances change after you submit your claim, let us know. You can:
Check your myGov Inbox
We’ll let you know the result of your claim through your myGov Inbox.
This might include:
- if your claim is successful
- when your payment starts
- how much you'll get
If we need more details, we'll send a message to your myGov Inbox.
If you think we’ve made a mistake, you can ask us to review our decision.